GM bulletin 23-NA-183
What it saysThis technical bulletin provides repair information to correct a customer concern of Radio Software Version Y171 â Multiple Updates. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Aug 14, 2024, received Dec 6, 2023, about the equipment — 4 documents under this number. It names 16 model years across Chevrolet and GMC (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis technical bulletin provides repair information to correct a customer concern of Radio Software Version Y171 â Multiple Updates.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-NA-183 | Service bulletin | Aug 14, 2024 | 11007725 | PDF, 125 KB |
| 23-NA-183 | Service bulletin | Jan 4, 2024 | 10249007 | PDF, 275 KB |
| 23-NA-183 | Service bulletin | Dec 20, 2023 | 10248718 | not found |
| 23-NA-183 | Service bulletin | Nov 14, 2023 | 10246261 | PDF, 150 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themChevrolet 9 model years
GMC 7 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 16 model years this bulletin names have filed 4,787 complaints with NHTSA since 2015. 813 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2022 Chevrolet Silverado, the 14 owners who gave an odometer reading for Electrical System reported it at a median of 51,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2024 GMC Sierra 3500. The contact stated while driving at approximately 60 MPH and towing a Forest River Riverstone Legacy 5th Wheel trailer, the brake pedal was depressed to slow for oncoming stopped traffic; however, the vehicle failed to respond as needed with the “Service Trailer Brake” warning light illuminated.
2024 GMC Sierra 3500HD · Electrical System · filed with NHTSA Jul 9, 2025 · ODI 11672342
Electrical component- Dashboard is constantly glitching, blue-tooth will not connect properly, electrical appears to turn off randomly while driving to the point we have to pullover because it appears and feels like the truck is turning off. Power step running boards malfunction- They don't open or close when they are supposed to.
2022 GMC Sierra · Electrical System · filed with NHTSA Nov 10, 2022 · ODI 11493129
Truck has died going down the road at 40mph. Also have electrical issues with radio..running boards opening going down the road. No sound from radio, signals ...no connections to google on star lost. Radio screen half of screen shuts off. Front crash sensors go off with noting in front of vehicle...loss of cameras no connection.
2023 GMC Sierra · Electrical System · filed with NHTSA Sep 16, 2023 · ODI 11544881
In depth: 2024 Chevrolet Silverado electrical problems → · 2023 Chevrolet Silverado electrical problems → · 2022 Chevrolet Silverado electrical problems → · 2024 Chevrolet Silverado 2500HD electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group136 other manufacturer communications filed against these GM models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PIT6504 | Service bulletin | Apr 1, 2026 | This preliminary information communicates a normal characteristic where Some customers may comment that they have a " Forward Collision Unav… |
| PIP5601B | Service bulletin | Jul 18, 2025 | This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challe… |
| 22-NA-161 | Service bulletin | May 17, 2025 | This informational bulletin provides information for dealers/technicians on power folding mirrors do not fold at the same speed. |
| 20-NA-051 | Service bulletin | Apr 30, 2025 | This informational bulletin provides information on the Low Cab Forward trucks and the Alpine Radio Exchange Program. |
| 22-NA-096 | Service bulletin | Mar 29, 2025 | This informational bulletin provides information for dealers/technicians on Customer Education Bulletin for Google Built In Radio. |
| 17-NA-073 | Service bulletin | Mar 5, 2025 | This warranty administration bulletin provides policy information with the field action courtesy transportation policy. |
| 17-NA-331 | Service bulletin | Jan 17, 2025 | Rear View Camera Guidelines Not Present at Times Condition Some customers may report that the Rear View Camera (RVC) guidelines are temp… |
| 21-NA-091 | Service bulletin | Dec 21, 2024 | This service bulletin provides information for customers/dealers/technicians on Normal Camera Display Operation - Flashing Diamond - Spot… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 23-NA-183 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-NA-183 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 23-NA-183 cover?
The manufacturer filed it against 16 model years across 2 brands (Chevrolet and GMC): 2024 Chevrolet Silverado, 2023 Chevrolet Silverado, 2022 Chevrolet Silverado, 2024 Chevrolet Silverado 2500HD, 2024 Chevrolet Silverado 3500HD, 2023 Chevrolet Suburban and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.