Volvo bulletin 37123
What it saysThis is a Technical Journal: ICUP - Green stripes/pixels in CSD. NHTSA’s full summary ↓
Volvo filed this with NHTSA as a service bulletin dated Oct 25, 2024, received Nov 5, 2024, about the back over prevention. It names 16 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a Technical Journal: ICUP - Green stripes/pixels in CSD. Perform software upgrade.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 37123 | Service bulletin | Oct 25, 2024 | 11009820 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 16 model years this bulletin names have filed 206 complaints with NHTSA since 2015. 50 of them name Back Over Prevention — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 Volvo S60. The contact stated that while reversing, the rear-view camera was inoperable. The contact stated that the failure recurred while reversing on one occasion, causing another vehicle that was also reversing to crash into the rear driver's side of the vehicle, near the fuel door. A Police report was filed.
2024 Volvo S60 · Back Over Prevention · filed with NHTSA Oct 9, 2026 · ODI 11770091
The contact owns a 2024 Volvo XC90. The contact stated that while the vehicle was parked, the rear-view camera became inoperable. The contact stated the rearview image was blank. The contact received notification of NHTSA Campaign Number: 25V282000 (Back Over Prevention); however, the part to do the recall repair was not yet available.
2024 Volvo XC90 · Back Over Prevention · filed with NHTSA Jul 23, 2025 · ODI 11675656
The contact owns a 2024 Volvo XC40. The contact stated while in reverse (R) and backing up at approximately 2 MPH, the vehicle rear view camera proximity warning lights had failed. The contact described the proximity warning as dots that show a visual progression of how close the rear bumper was to objects, yellow, orange, and red.
2024 Volvo XC40 · Back Over Prevention · filed with NHTSA Jan 14, 2026 · ODI 11710865
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group3 other manufacturer communications filed against these Volvo models under the same component group (back over prevention), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 36965 | Service bulletin | May 17, 2025 | This is a Technical Journal: Park Assistance System enhanced troubleshooting. Clean the sensor. Damage is not a matter for warranty. |
| TJ36965.1.0-2024-07-24 | Service bulletin | Aug 1, 2024 | This is a Technical Journal: Park Assistance System enhanced troubleshooting. Clean the sensor |
| A10247a | Service bulletin | Sep 26, 2023 | In the unlikely event this should occur, Customers may complain of lowered vehicle ride height in the rear, harsh/bumpy ride, or noise from… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volvo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo 37123 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 37123 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 37123 cover?
The manufacturer filed it against 16 model years: 2025 Volvo EC40, 2025 Volvo EX40, 2025 Volvo S60, 2024 Volvo S60, 2025 Volvo S90, 2024 Volvo S90 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.