Volvo bulletin A10247a
What it saysIn the unlikely event this should occur, Customers may complain of lowered vehicle ride height in the rear, harsh/bumpy ride, or noise from the rear of the vehicle while driving. NHTSA’s full summary ↓
Volvo filed this with NHTSA as a service bulletin dated Sep 26, 2023, received Oct 16, 2023, about the back over prevention. It names 2 model years (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationIn the unlikely event this should occur, Customers may complain of lowered vehicle ride height in the rear, harsh/bumpy ride, or noise from the rear of the vehicle while driving. Volvo has not received any reports alleging injuries, fatalities, or crashes related to this condition.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| A10247a | Service bulletin | Sep 26, 2023 | 10244090 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 60 complaints with NHTSA since 2015. 9 of them name Back Over Prevention — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Vehicle: 2023 Volvo V60 T8. The rear camera does not display video while reversing and instead text appears stating "camera is temporarily unavailable". This occurs periodically, sometimes it works, sometimes its does not, and there is no pattern to when it works.
2023 Volvo V60 · Back Over Prevention · filed with NHTSA Sep 2, 2025 · ODI 11684491
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group3 other manufacturer communications filed against these Volvo models under the same component group (back over prevention), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 36965 | Service bulletin | May 17, 2025 | This is a Technical Journal: Park Assistance System enhanced troubleshooting. Clean the sensor. Damage is not a matter for warranty. |
| 37123 | Service bulletin | Oct 25, 2024 | This is a Technical Journal: ICUP - Green stripes/pixels in CSD. Perform software upgrade. |
| TJ36965.1.0-2024-07-24 | Service bulletin | Aug 1, 2024 | This is a Technical Journal: Park Assistance System enhanced troubleshooting. Clean the sensor |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volvo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo A10247a a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the A10247a repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does A10247a cover?
The manufacturer filed it against 2 model years: 2023 Volvo V60, 2023 Volvo XC60. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.