Subaru bulletin 15-242-19R
What it saysThis Service Information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics systemâs remote access features. NHTSA’s full summary ↓
Subaru filed this with NHTSA as a service bulletin dated Mar 19, 2024, received Aug 3, 2020, about the equipment — 4 documents under this number. It names 51 model years (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Service Information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics systemâs remote access features.
Trouble codes it names: B2A16 all 1 read from the document itself; NHTSA’s summary names none
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 15-242-19R | Service bulletin | Mar 19, 2024 | 10252492 | PDF, 349 KB |
| 15-242-19R | Service bulletin | Feb 28, 2023 | 10232239 | PDF, 348 KB |
| 15-242-19R | Service bulletin | Jan 14, 2021 | 10186377 | PDF, 361 KB |
| 15-242-19R | Service bulletin | Jul 14, 2020 | 10177821 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 9 more on this site: 2019 Subaru Outback, 2024 Subaru Solterra, 2023 Subaru Solterra, 2024 Subaru WRX, 2023 Subaru WRX, 2022 Subaru WRX, 2021 Subaru WRX, 2020 Subaru WRX, 2019 Subaru WRX.
Also filed against model years this site has no page for: 2021 Subaru BRZ; 2022 Subaru Levorg.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 49 model years this bulletin names have filed 7,249 complaints with NHTSA since 2015. 1,586 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2020 Subaru Outback, the 115 owners who gave an odometer reading for Electrical System reported it at a median of 5,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them dealer is not making appointment to fix car…
2024 Subaru Legacy · Electrical System · filed with NHTSA Oct 11, 2024
The contact owns a 2019 Subaru Forester. While turning the vehicle, the entire electrical system shut off, including the power steering and emergency braking system. The contact was almost involved in a crash due to the failure. The contact pulled over, shut off the engine, and restarted the vehicle, but the electrical failures remained.
2019 Subaru Forester · Electrical System · filed with NHTSA Mar 25, 2019
The contact owns a 2022 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System). The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2022 Subaru Ascent · Electrical System · filed with NHTSA Feb 9, 2023
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group35 other manufacturer communications filed against these Subaru models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Subaru list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 12-249-23R | Service bulletin | May 13, 2026 | This bulletin announces the recommended cleaning procedures to followed when encountering vehicles with long time exposure to pollen on pain… |
| 01-184-22R | Service bulletin | Apr 24, 2026 | This Service Information Bulletin announces the Pre-Delivery Inspection (PDI) procedure for Solterra. |
| 15-130-08R | Service bulletin | Oct 29, 2025 | This bulletin details an important regulation issued by the National Highway Traffic Safety Administration (NHTSA) which impacts the way som… |
| 17-17-13R | Service bulletin | Jul 10, 2025 | NOTE: The Airbag systems used on previous and current WRX, STI and Tribeca models are NOT equipped with EDR functionality. This Bulletin p… |
| 15-256-19R | Service bulletin | Jul 10, 2025 | This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units… |
| 03-91-23R | Service bulletin | Apr 23, 2024 | This bulletin announces the design change made to the front drive axle shaft assemblies to address cases of a clicking/cracking-type sound h… |
| FAQ 15-318-24R | Service bulletin | Apr 22, 2024 | T16 VoLTE Warranty Extension (15-318-24R) Frequently Asked Questions. |
| 09-118-24 | Service bulletin | Apr 4, 2024 | This bulletin the announces diagnostic procedures and availability of new Engine Control Module (ECM) reprogramming files to address DTC P24… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Subaru, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Subaru 15-242-19R a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 15-242-19R repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 15-242-19R cover?
The manufacturer filed it against 51 model years: 2024 Subaru Ascent, 2023 Subaru Ascent, 2022 Subaru Ascent, 2021 Subaru Ascent, 2020 Subaru Ascent, 2019 Subaru Ascent and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.