Mercedes-Benz bulletin LI82.20-P-079002
What it saysComplaint The luggage compartment lighting switches off and back on erratically if the tailgate is opened with the ignition switched off. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Mar 10, 2025, received Mar 17, 2025, about the exterior lighting. It names 31 model years (2020–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationComplaint The luggage compartment lighting switches off and back on erratically if the tailgate is opened with the ignition switched off. Cause The problem was caused by a software error in the control unit N10/8 (Rear SAM). Remedy Software update to the control unit N10/8 (Rear SAM - Signal acquisition and actuation module rear control unit).
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI82.20-P-079002 | Service bulletin | Mar 10, 2025 | 11015627 | PDF, 1,376 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mercedes-Benz AMG C63 S E; 2023 Mercedes-Benz AMG S 63 E 4MATIC+; 2024 Mercedes-Benz AMG S 63 E 4MATIC+; 2024 Mercedes-Benz Redundant EQE 350; 2023 Mercedes-Benz Redundant EQE 350 4MATIC; 2023 Mercedes-Benz Redundant EQS 450; 2024 Mercedes-Benz Redundant EQS 450.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 24 model years this bulletin names have filed 742 complaints with NHTSA since 2015. 235 of them name Electrical System, Exterior Lighting — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The digital instrument cluster and center infotainment display screen went completely black and blank while the vehicle was in motion. This immediate failure blinded the driver to critical safety telemetry, including the current vehicle speed, gear positioning, and active safety warning telltales, creating an immediate, severe crash…
2025 Mercedes-Benz E-Class · Electrical System · filed with NHTSA Jun 23, 2026 · ODI 11746077
2021 Mercedes GLC 43 headlight is inoperable. Same as reported in campaign 22V261000: "Headlight failure can decrease visibility for both the driver and surrounding traffic, increasing the risk of a crash." Although our car was produced before the dates reported in campaign 22V261000, I believe this is the same defect and the recall…
2021 Mercedes-Benz GLC-Class · Exterior Lighting · filed with NHTSA Sep 26, 2025 · ODI 11689974
On Sunday, XXX at approximately 5:30 PM, I entered the parking lot of a Staples store at , in my 2025 Mercedes Benz AMG GLC 43 SUV. It was daylight and the weather was clear. There was no wind and the temperature was in the low 80s. I drove down a parking aisle and slowed down to make a right turn into an open parking space.
2025 Mercedes-Benz GLC-Class · Electrical System · filed with NHTSA Sep 21, 2026 · ODI 11765946
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the exterior lighting
Source: same model, same component group19 other manufacturer communications filed against these Mercedes-Benz models under the same component group (exterior lighting), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI82.10-P-078301 | Service bulletin | Apr 16, 2026 | Complaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain cl… |
| LI82.20-P-080425 | Service bulletin | Apr 8, 2026 | Complaint Optical irregularity in the light guide of the ambient lighting. Cause Exposure to external factors, e.g. cleaning or disinfecting… |
| LI82.10-P-078307 | Service bulletin | Feb 25, 2026 | Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic condi… |
| LI82.10-P-078896 | Service bulletin | Feb 24, 2026 | Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic condi… |
| OTA - 5497150 | Over-the-air update | Jan 31, 2026 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the software for the Headlamp… |
| LI82.10-P-079179 | Service bulletin | Sep 3, 2025 | Complaint Message in instrument cluster "Adaptive high beams assistant not available/inoperative" or "DIGITAL LIGHT reduced range of functio… |
| NCU - 2025080005 | Service campaign | Aug 30, 2025 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the LED strip control unit do… |
| LI88.20-P-079404 | Service bulletin | Jul 31, 2025 | Complaint "Standing Lights Inoperative" instrument cluster message. Cause Radiator shell illuminated with LED modules partially… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI82.20-P-079002 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI82.20-P-079002 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI82.20-P-079002 cover?
The manufacturer filed it against 31 model years: 2024 Mercedes-Benz C-Class, 2023 Mercedes-Benz C-Class, 2022 Mercedes-Benz C-Class, 2024 Mercedes-Benz CLE-Class, 2025 Mercedes-Benz E-Class, 2024 Mercedes-Benz E-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.