Mercedes-Benz bulletin LI28.00-N-063339
What it saysClunking noise on load change or gear engagement Complaint Clunking noise can be heard on some load changes or when changing from N->R or N->D Cause Movement of transfer case splines Remedy Apply bearing retainer… NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Dec 1, 2025, received Jan 2, 2026, about the power train. It names 10 model years (2016–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationClunking noise on load change or gear engagement Complaint Clunking noise can be heard on some load changes or when changing from N->R or N->D Cause Movement of transfer case splines Remedy Apply bearing retainer (green) Loctite to both output shaft splines of the transfer case. Loctite 648, 609 and 603 are acceptable for this repair. Note: Do not apply Loctite to input shaft (connection with transmission) splines of the transfer case else possible damage could occur.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI28.00-N-063339 | Service bulletin | Dec 1, 2025 | 11026891 | PDF, 35 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 10 model years this bulletin names have filed 547 complaints with NHTSA since 2015. 75 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Mercedes-Benz Sprinter, the 14 owners who gave an odometer reading for Power Train reported it at a median of 24,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
At high altitudes (it's happened over 5000ft and not under that) while in 4x4 mode, the car occasionally just simply does not respond to throttle input while in drive. This is usually from a start while shifting from park or reverse into drive, but there is zero power which has now been dangerous a few times for us while on inclines or…
2019 Mercedes-Benz Sprinter · Power Train · filed with NHTSA Jan 4, 2025 · ODI 11634134
it grovernor at 7o mph which you can not pass. you can not go up some hills at the speed limit it will not idle it turn off all the time, to keep the van idling you have to put it in drive and put on the e brake and hope it does not move the back doors are always lock and when you unlock the back doors, the van turn off , in the cold…
2018 Mercedes-Benz Sprinter · Power Train · filed with NHTSA Jan 24, 2023 · ODI 11503321
The High-Pressure Fuel Pump (HPFP) and corresponding fuel delivery pressure regulator/sensors have suffered an internal mechanical failure. The system intermittently fails to maintain commanded rail pressure, leading to critical engine cylinder misfires (P0302, P0304) and severe long-term fuel adaptation breaches (P00C600, P008992…
2023 Mercedes-Benz Sprinter · Power Train · filed with NHTSA Oct 11, 2026 · ODI 11770454
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group12 other manufacturer communications filed against the Mercedes-Benz Sprinter under the same component group (power train), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI27_20_N_080998_1 | Service bulletin | Sep 25, 2026 | Sprinter 907 with 725.0 (NAG3 Classic) Transmission ‑ Shudder during acceleration Complaint Shudder may be felt in the following situations:… |
| LI28_00-N-079097_1_en | Service bulletin | Aug 26, 2026 | Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not… |
| LI20_10-N-080868_1_en | Service bulletin | Aug 6, 2026 | Complaint The coolant warning lamp may be displayed in the instrument cluster. The malfunction indicator lamp (MIL) may also be illuminated.… |
| LI18_40-N-080867_1_en | Service bulletin | Aug 5, 2026 | OM654 Engine Oil Consumption Complaint The customer may report repeated low engine oil level warnings in the instrument cluster. The custome… |
| LI33_30-N-080795 | Service bulletin | Jul 17, 2026 | Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-whe… |
| LI09_40-N-079144 | Service bulletin | Jun 29, 2026 | Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Boost Pressure Positi… |
| LI00.20-N-080626 | Service bulletin | Jun 2, 2026 | Complaint ASSYST values in XENTRY actual values and workshop menu of instrument cluster are implausibly excessive. Infor-mation: According… |
| LI35.00-N-080267_1 | Service bulletin | May 26, 2026 | Sprinter 907 - Rear Axle Noise Diagnosis Best Practices Complaint Various noises from area of rear axle while driving Cause A: Howling Noise… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI28.00-N-063339 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI28.00-N-063339 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI28.00-N-063339 cover?
The manufacturer filed it against 10 model years: 2025 Mercedes-Benz Sprinter, 2024 Mercedes-Benz Sprinter, 2023 Mercedes-Benz Sprinter, 2022 Mercedes-Benz Sprinter, 2021 Mercedes-Benz Sprinter, 2020 Mercedes-Benz Sprinter and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.