Mazda bulletin SA-013-25a
What it saysRegarding previous Service Alert "Fuel Gauge Inaccurate / Distance To Empty (DTE) Erratic / Engine No Start" issue. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Sep 13, 2025, received Oct 3, 2025, about the fuel/propulsion system. It names 3 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRegarding previous Service Alert "Fuel Gauge Inaccurate / Distance To Empty (DTE) Erratic / Engine No Start" issue. This SA has been replaced by 7825I - SAFETY AND EMISSIONS RECALL - 2024-2025 CX-90 AND 2025 CX-70 - VEHICLE MAY STALL DUE TO INCORRECT FUEL LEVEL.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-013-25a | Service bulletin | Sep 13, 2025 | 11023699 | PDF, 100 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 568 complaints with NHTSA since 2015. 111 of them name Engine, Fuel/Propulsion System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I own a 2026 Mazda CX-90 hybrid with approximately 13,000 miles. The vehicle began making a grinding noise while driving, which has progressively worsened over time. It has since developed a hard knocking noise accompanied by noticeable vibration when the vehicle shifts gears. This knocking occurs during normal in-town driving.
2025 Mazda CX-90 · Engine · filed with NHTSA Jul 14, 2026 · ODI 11750408
Recently, while driving our Mazda CX-90 (2025) we noticed a persistent and constant odor of fuel/gasoline vapors arise from the vehicle. We noticed this after driving the vehicle approximately 120 min from Las Vegas, NV to St. George, UT. The smell was intoxicating and nauseating.
2025 Mazda CX-90 · Fuel/Propulsion System · filed with NHTSA Aug 23, 2026 · ODI 11758863
Vehicle is in normal mode with EV mode engaged, car is going 70mph and suddenly accelerator stops working and decelerates to ~60mph until vehicle suddenly aggressively switches to gas mode and accelerates again
2024 Mazda CX-90 · Engine · filed with NHTSA Jan 30, 2024 · ODI 11568848
In depth: 2024 Mazda CX-90 engine problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the fuel/propulsion system
Source: same model, same component group6 other manufacturer communications filed against these Mazda models under the same component group (fuel/propulsion system), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-035-26 | Service bulletin | May 20, 2026 | DESCRIPTION When refueling, you may occasionally notice: A gurgling sound from the fuel filler neck. The gas dispenser nozzle clicks off bef… |
| SA-032-26 | Service bulletin | May 2, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-011/25 10/16/25 and 02/27/25 DESCRIPTION Some… |
| SA-013-25 | Service bulletin | Feb 28, 2025 | Some customers may experience an inacurrate fuel gauge: Rapid fuel level drop when fuel guage is below 1/4. • Distance to empty reading… |
| SA-042-24 | Service bulletin | Jul 26, 2024 | Some customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. The fuel door may or… |
| 09-013-24 | Service bulletin | Feb 22, 2024 | Some customers may complain that the fuel level gauge needs a long time to show the correct level after refueling. This may be caused by imp… |
| 01-012-23 | Service bulletin | Dec 19, 2023 | Some vehicles may exhibit a high-frequency noise from the fuel pump. When the fuel temperature is high, vaporization may occur in the return… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-013-25a a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-013-25a repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does SA-013-25a cover?
The manufacturer filed it against 3 model years: 2025 Mazda CX-70, 2025 Mazda CX-90, 2024 Mazda CX-90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.