Mazda bulletin SA-042-24
What it saysSome customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jul 26, 2024, received Aug 5, 2024, about the fuel/propulsion system. It names 3 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. The fuel door may or may not be missing.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-042-24 | Service bulletin | Jul 26, 2024 | 11005579 | PDF, 268 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 568 complaints with NHTSA since 2015. 12 of them name Fuel/Propulsion System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Recently, while driving our Mazda CX-90 (2025) we noticed a persistent and constant odor of fuel/gasoline vapors arise from the vehicle. We noticed this after driving the vehicle approximately 120 min from Las Vegas, NV to St. George, UT. The smell was intoxicating and nauseating.
2025 Mazda CX-90 · Fuel/Propulsion System · filed with NHTSA Aug 23, 2026 · ODI 11758863
After fuel gage recall completed, vehicle still doesn’t read fuel level correctly. Sometimes doesn’t show fuel level at all, sometimes, after refueling to a full tank, computer only shows 250 miles of range
2025 Mazda CX-70 · Fuel/Propulsion System · filed with NHTSA Dec 27, 2025 · ODI 11707287
Started the vehicle and got the message "Hybrid system Malfunction. Have the vehicle inspected". Vehicle was shaking and would not go above 30 MPH
2024 Mazda CX-90 · Fuel/Propulsion System · filed with NHTSA Dec 13, 2023 · ODI 11560013
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the fuel/propulsion system
Source: same model, same component group6 other manufacturer communications filed against these Mazda models under the same component group (fuel/propulsion system), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-035-26 | Service bulletin | May 20, 2026 | DESCRIPTION When refueling, you may occasionally notice: A gurgling sound from the fuel filler neck. The gas dispenser nozzle clicks off bef… |
| SA-032-26 | Service bulletin | May 2, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-011/25 10/16/25 and 02/27/25 DESCRIPTION Some… |
| SA-013-25a | Service bulletin | Sep 13, 2025 | Regarding previous Service Alert "Fuel Gauge Inaccurate / Distance To Empty (DTE) Erratic / Engine No Start" issue. This SA has been replace… |
| SA-013-25 | Service bulletin | Feb 28, 2025 | Some customers may experience an inacurrate fuel gauge: Rapid fuel level drop when fuel guage is below 1/4. • Distance to empty reading… |
| 09-013-24 | Service bulletin | Feb 22, 2024 | Some customers may complain that the fuel level gauge needs a long time to show the correct level after refueling. This may be caused by imp… |
| 01-012-23 | Service bulletin | Dec 19, 2023 | Some vehicles may exhibit a high-frequency noise from the fuel pump. When the fuel temperature is high, vaporization may occur in the return… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-042-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-042-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does SA-042-24 cover?
The manufacturer filed it against 3 model years: 2025 Mazda CX-70, 2025 Mazda CX-90, 2024 Mazda CX-90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.