Mazda bulletin SA-009-23h
What it saysSome customers may complain about any of the following: 1. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Aug 28, 2023, received Sep 5, 2023, about the engine. It names 23 model years (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-009-23h | Service bulletin | Aug 28, 2023 | 10241634 | PDF, 6,860 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 23 model years this bulletin names have filed 1,392 complaints with NHTSA since 2015. 353 of them name Engine, Exterior Lighting — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Low Engine Oil Light keeps appearing at seemingly random intervals. I will heat up my vehicle, begin driving, and sometimes after 10 minutes, sometimes after 20 minutes it will come on. I drove 2.5 hours and it did not come on at all. It first started Friday 11/29 and was driven to and from a few places and came on 50% of the time.
2020 Mazda CX-30 · Engine · filed with NHTSA Dec 3, 2024 · ODI 11628495
The engine on my 2022 naturally aspirated Mazda CX5, is making a loud ticking noise when cold started. The vehicle is in pristine condition and is services regularly at the dealer with only 33,000 miles. The ticking noise is a known issue for this make and model, where Mazda has issued a TSB for faulty hydraulic valve lash.
2022 Mazda CX-5 · Engine · filed with NHTSA Dec 23, 2024 · ODI 11632225
My 2023 Mazda 3 started to have a more terrible and annoying rattle after 3000 miles. The engine will resonate and knock when it reaches a certain speed. The slow speed light throttle acceleration rattles. The most annoying thing is the multiple rattles inside, dash, door panels, and roof. It is like a can in the summer.
2023 Mazda Mazda3 · Engine · filed with NHTSA Nov 30, 2024 · ODI 11628034
In depth: 2021 Mazda CX-5 engine problems → · 2024 Mazda CX-90 engine problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group109 other manufacturer communications filed against these Mazda models under the same component group (engine), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-060-26 | Service bulletin | Oct 1, 2026 | NOTE: This service information only applies to vehicles with PYUKD engine and EGR. DESCRIPTION DTC P0402 EGR malfunctions may be falsely det… |
| PF-26-04 | Other | Sep 30, 2026 | SUBJECT: ORDERING REQUIREMENT FOR AT COMPONENTS FOR H3T (INLINE 6) Use this guide before ordering or replacing an AT component on applicabl… |
| DRW59 | Service campaign | Sep 25, 2026 | Subject: Notification of Dealer Re-Work (DRW59) – 2026MY CX-30 and 2026MY Mazda3 - Check Engine Light On With DTC P0126:00 Dear Mazda Deale… |
| SA-061-26 | Service bulletin | Sep 17, 2026 | DESCRIPTION Use this guide before ordering or replacing an AT component on applicable H3T vehicles. QUICK CHECKLIST BEFORE ORDERING Confirm… |
| SA-059-26 | Service bulletin | Sep 10, 2026 | This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-029/24 05/09/24 DESCRIPTION The CX… |
| SA-038-26a | Service bulletin | Sep 4, 2026 | This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCR… |
| SA-058-26 | Service bulletin | Aug 26, 2026 | This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-001/25 10/16/25, 05/15/25, 04/17/25… |
| 01-010-26 | Service bulletin | Aug 10, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 01-012/22 10/06/22 DESCRIPTION S… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-009-23h a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-009-23h repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does SA-009-23h cover?
The manufacturer filed it against 23 model years: 2024 Mazda CX-30, 2023 Mazda CX-30, 2022 Mazda CX-30, 2021 Mazda CX-30, 2020 Mazda CX-30, 2024 Mazda CX-5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.