Mazda bulletin 06-004-23b
What it saysSome customers may complain about a creaking noise coming from the steering column while driving. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Dec 1, 2023, received Jan 6, 2024, about the steering. It names 20 model years (2016–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 06-004-23b | Service bulletin | Dec 1, 2023 | 10248384 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 20 model years this bulletin names have filed 1,744 complaints with NHTSA since 2015. 3 of them name Steering — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The issue is the steering colomn. There is a bolt that comes loose when driving on "irregular roads". my safety was at risk because if this bolt decided to come out i would not have control of the vehicle. I was told that the steering wheel would disconnect from the steering colomn or the steering wheel would completly detatch.
2022 Mazda CX-9 · Steering · filed with NHTSA Sep 10, 2026 · ODI 11763258
Starting , through , we began receiving multiple "Critical Vehicle Malfunction" alerts (46 alert messages)via the Mazda app, including "Parking Brake Malfunction" and "Electric Parking Brake Malfunction." During this time, the vehicle experienced delayed starts and eventually required a jump-start.
2023 Mazda CX-9 · Steering · filed with NHTSA May 14, 2025 · ODI 11661072
I was driving to work this morning and steering wheel was turn to right to keep straight and felt like something was loose. I drove home and hit the brakes and car veered to the right hard. The car did not feel right when I got home I found passenger front tire was not straight and was crooked.
2019 Mazda Mazda6 · Steering · filed with NHTSA Jun 21, 2019 · ODI 11221731
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group7 other manufacturer communications filed against these Mazda models under the same component group (steering), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-005-25 | Service bulletin | Jan 27, 2025 | Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information.… |
| 06-001-25 | Service bulletin | Jan 24, 2025 | Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an in… |
| SA-060-24 | Service bulletin | Aug 15, 2024 | Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information.… |
| 06-001-24 | Service bulletin | Jan 23, 2024 | Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering colu… |
| SA-082-23 | Service bulletin | Dec 8, 2023 | Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information.… |
| 06-004-23a | Service bulletin | Sep 7, 2023 | Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to exces… |
| 06-004-23 | Service bulletin | Jul 17, 2023 | Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to exces… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 06-004-23b a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 06-004-23b repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does 06-004-23b cover?
The manufacturer filed it against 20 model years: 2023 Mazda CX-5, 2022 Mazda CX-5, 2021 Mazda CX-5, 2020 Mazda CX-5, 2019 Mazda CX-5, 2018 Mazda CX-5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.