Jeep bulletin 9100364
What it saysSeat Control Module 3RD ROW SEAT WILL NOT CLOSE FULLY DOWN CUSTOMER STATES THE PASSENGER SIDE 3RD ROW WILL NOT CLOSE FULLY DOWN Steps for Tech: Before recalibrating 3rd row see please follow below mentioned steps first.… NHTSA’s full summary ↓
Jeep filed this with NHTSA as a service bulletin dated Jul 2, 2024, received Jul 4, 2024, about the seats. It names 6 model years (2023–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Jeep bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSeat Control Module 3RD ROW SEAT WILL NOT CLOSE FULLY DOWN CUSTOMER STATES THE PASSENGER SIDE 3RD ROW WILL NOT CLOSE FULLY DOWN Steps for Tech: Before recalibrating 3rd row see please follow below mentioned steps first. -Turn off vehicle for 2 minute and then turn on vehicle and press 3rd row seat switch 2 times - Seat will start moving and relearn its correct hard stops and parameters. -Seat will recalibrate itself with updated SW.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 9100364 | Service bulletin | Jul 2, 2024 | 11003281 | PDF, 55 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Jeep bulletins for one of these models
A weekly email, sent only in a week when Jeep files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 340 complaints with NHTSA since 2015. 7 of them name Seats — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
This situation is similar to the recent Palisade SUV recall: The seat folding system operates when the button is pressed, even if the seat is occupied. The system does not detect the presence of a seated passenger and allows the seat to fold in both 2nd and 3rd rows. The system lacks sufficient anti-pinch protection.
2024 Jeep Grand Wagoneer · Seats · filed with NHTSA Apr 8, 2026
The contact owns a 2025 Jeep Grand Wagoneer. The contact stated that while the vehicle was parked, her grandson was exiting the vehicle from the second row of seats on the driver's side, he accidentally activated the fold-down feature of the seat.
2025 Jeep Grand Wagoneer · Seats · filed with NHTSA Apr 10, 2026
2nd row seat tilt buttons on both sides does not latch or release. When the kids are sitting in the seats there is an error on the drivers screen that states seat is not latched. I am concered the seat is not secured safely
2024 Jeep Wagoneer · Seats · filed with NHTSA Sep 14, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group13 other manufacturer communications filed against these Jeep models under the same component group (seats), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| S2508000107 | Service bulletin | Dec 12, 2025 | Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate |
| S2523000071 | Service bulletin | Jul 23, 2025 | 1 st Or 2 nd Row Center Console Armrest Door Difficult To Slide Open And Or Closed. |
| S2508000027 | Service bulletin | Apr 4, 2025 | Massage Seat, Seat Lumbar, and Seat Bolsters Inoperative |
| S2123000084 REV. A | Service bulletin | Feb 28, 2025 | 1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate |
| S2423000051 | Service bulletin | Jan 14, 2025 | 2nd Row Seats Will Not Fold Forward When The Release Button Is Pressed And/Or Difficult To Relatch When Returning To The Seated Position. |
| S2310000003 | Service bulletin | Jan 4, 2025 | The customer may experience an airbag light on or seat belt chime when buckled. |
| S2408000048 | Service bulletin | May 21, 2024 | Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate After a Recent Module Replacement |
| 23-034-24 | Service bulletin | May 15, 2024 | "Incorrect Front Seat Cover Installed **The customer may comment on the following:** ● Mismatched front seat covers… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jeep 9100364 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 9100364 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 9100364 cover?
The manufacturer filed it against 6 model years: 2025 Jeep Grand Wagoneer, 2024 Jeep Grand Wagoneer, 2023 Jeep Grand Wagoneer, 2025 Jeep Wagoneer, 2024 Jeep Wagoneer, 2023 Jeep Wagoneer. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.