Hyundai bulletin 24-BE-001H
What it saysSome vehicles equipped with the AVN 5th Gen Wide system may exhibit a condition where the radio app crashes frequently when entering radio mode and/or displays a message that reads “Uneven Road Ahead, Drive carefully”… NHTSA’s full summary ↓
Hyundai filed this with NHTSA as a service bulletin dated Jan 10, 2024, received Feb 5, 2024, about the electrical system. It names 24 model years (2020–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome vehicles equipped with the AVN 5th Gen Wide system may exhibit a condition where the radio app crashes frequently when entering radio mode and/or displays a message that reads “Uneven Road Ahead, Drive carefully” on the cluster along with a warning sound. Follow the procedure outlined in this bulletin to update the AVN software to resolve this condition.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-BE-001H | Service bulletin | Jan 10, 2024 | 10249699 | PDF, 1,110 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 24 model years this bulletin names have filed 4,961 complaints with NHTSA since 2015. 1,296 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2022 Hyundai Ioniq 5, the 20 owners who gave an odometer reading for Electrical System reported it at a median of 22,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Speedometer stopped working and went to Zero MPH June 1, 2022. Vehicle has only 2,800 miles on it. Shutting off and restarting the car did not solve this. Simultaneously, the car compass indicated wrong direction; a safety announcement came over the infotainment system repeatedly telling us we were driving the wrong way on the street (we…
2022 Hyundai Palisade · Electrical System · filed with NHTSA Jun 1, 2022 · ODI 11467028
Over the last 3 months at least a dozen times the 12v auxiliary battery is completely dead after parking the car outdoors for an hour or so. This poses a safety issue, especially at night because you cannot easily access the car. You have to fumble around trying to get the key hole cover off in order to use the key supplied in the fob.
2020 Hyundai Sonata · Electrical System · filed with NHTSA Oct 1, 2024 · ODI 11617570
6/17/2024 12 volt battery was dead; EV was fully charged 6/16/2024 using Level 2 charger in my home garage. AAA charged the battery; I drove to Crossroads Hyundai Loveland, CO and asked to have the converter to the main battery checked; this was not done. Crossroads checked the battery via CADEX with "good battery charge" as result.
2020 Hyundai Kona · Electrical System · filed with NHTSA Feb 10, 2025 · ODI 11641724
In depth: 2023 Hyundai Ioniq 5 electrical problems → · 2022 Hyundai Ioniq 5 electrical problems → · 2021 Hyundai Palisade electrical problems → · 2022 Hyundai Tucson electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group97 other manufacturer communications filed against these Hyundai models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Hyundai list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| P38 | Service bulletin | Oct 29, 2026 | Certain Tucson (NX4, NX4A), Tucson Hybrid (NX4 HEV), and Tucson Plug-in Hybrid (NX4 PHEV) vehicles may be eligible for the installation of t… |
| 26-GI-003H | Service bulletin | Oct 27, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 2nd Navigation Map and So… |
| LA42 | Warranty extension | Oct 13, 2026 | Certain IONIQ 5 (NEA EV) vehicles may experience Malfunction Indicator Lamp (MIL) illumination and false battery overtemperature fault diag… |
| 26-BE-021H | Service bulletin | Sep 18, 2026 | Some Venue (QX) vehicles may have an inoperative horn due to insufficient internal soldering of the horn assembly. This bulletin provides in… |
| 26-EM-014H | Service bulletin | Sep 16, 2026 | Some Tucson (TL) vehicles equipped with a 2.0L engine may exhibit a continued DTC P132600 after an ECM logic update has been performed per T… |
| 9C5 | Service campaign | Sep 9, 2026 | Certain Kona Electric (OS EV) and Ioniq Electric (AE EV) vehicles are eligible for a Battery Management System (BMS) software update. This u… |
| 9D4 | Service campaign | Sep 1, 2026 | Certain Palisade (LX3) and Palisade Hybrid (LX3 HEV) vehicles may experience Over-the-Air (OTA) update failures due to outdated Central Comm… |
| LA39 | Warranty extension | Aug 29, 2026 | Some Palisade Hybrid (LX3 HEV) vehicles may illuminate the hybrid system warning light with Diagnostic Trouble Codes (DTC) P0C381C when the… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Hyundai, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Hyundai 24-BE-001H a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-BE-001H repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Hyundai warranty extension on file lists the ones Hyundai has filed.
Which vehicles does 24-BE-001H cover?
The manufacturer filed it against 24 model years: 2023 Hyundai Elantra, 2022 Hyundai Elantra, 2021 Hyundai Elantra, 2023 Hyundai Ioniq 5, 2022 Hyundai Ioniq 5, 2023 Hyundai Kona and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.