GM bulletin 23-NA-217
What it saysThis service bulletin provides information on Lithium-Ion Battery - TAC Approval and Exchange Program for Cadillac LYRIQ, Chevrolet Blazer EV, Equinox EV and Corvette E-Ray. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Oct 24, 2024, received Jan 13, 2024, about the electrical system — 5 documents under this number. It names 9 model years across Chevrolet and Cadillac (2023–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis service bulletin provides information on Lithium-Ion Battery - TAC Approval and Exchange Program for Cadillac LYRIQ, Chevrolet Blazer EV, Equinox EV and Corvette E-Ray.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-NA-217 | Service bulletin | Oct 24, 2024 | 11011122 | PDF, 201 KB |
| 23-NA-217 | Service bulletin | May 13, 2024 | 11001381 | PDF, 169 KB |
| 23-NA-217 | Service bulletin | Feb 15, 2024 | 10250745 | PDF, 517 KB |
| 23-NA-217 | Service bulletin | Jan 10, 2024 | 10249454 | PDF, 516 KB |
| 23-NA-217 | Service bulletin | Dec 31, 2023 | 10248729 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 5 model years
Cadillac 4 model years
Also filed against model years this site has no page for: 2024 Cadillac Redundant Lyriq.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 941 complaints with NHTSA since 2015. 247 of them name Electrical System, Fuel/Propulsion System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen.
2023 Cadillac Lyriq · Electrical System · filed with NHTSA Dec 11, 2024 · ODI 11630145
On February 4, 2026, my wife drove to the bank, a trip of about 10 to 15 minutes, and turned off the car at the ATM. When she tried to leave, the vehicle wouldn't start. After a while, she opened and closed the door and locked and unlocked the car twice with the remote control, and the vehicle started and she was able to drive, but all…
2024 Chevrolet Blazer · Electrical System · filed with NHTSA Feb 5, 2026 · ODI 11715867
My car is equipped with a forward-facing camera, mounted on the forward area of the interior rearview mirror. Additional cameras are mounted on the front bumper, trunk door, and on the rearview mirrors on each side of the car. Various sensors mounted throughout both bumpers face the front, rear, and each side of the car.
2025 Cadillac Lyriq · Fuel/Propulsion System · filed with NHTSA Feb 9, 2026 · ODI 11716618
In depth: 2025 Chevrolet Equinox electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group295 other manufacturer communications filed against these GM models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262565450 | Service campaign | Oct 26, 2026 | Customer Satisfaction Program. Certain vehicles listed above may have a condition in which remanufactured high voltage battery packs were b… |
| N242468490-02 | Service campaign | May 28, 2026 | Certain vehicles may have missing cavity plugs from the rear chassis harness electrical connector. Dealers are to inspect the rear chassis h… |
| 24-NA-227 | Service bulletin | Nov 4, 2025 | This technical bulletin provides repair information to correct a customer concern of Vibration Rattle or Boom at 1800 to 2000 RPM. |
| 25-NA-061 | Service bulletin | Oct 3, 2025 | This technical bulletin provides a procedure to correct the condition of Driver or Passenger Rear Door Handle Will Not Fold In. |
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 25-NA-021 | Service bulletin | Jun 7, 2025 | This technical bulletin provides repair information to correct a customer concern of Radio Software Update W23E-178.1.2-M174-SQBR6-93.3. |
| PIE0829A | Service bulletin | Jun 5, 2025 | This engineering information (EI) closure ends the need for gathering further information from technicians in regard to the liftgate not ope… |
| 22-NA-083 | Service bulletin | May 17, 2025 | This service bulletin provides Requirements for Replacement of the Dual Mode Cord Set Under Warranty. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 23-NA-217 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-NA-217 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 23-NA-217 cover?
The manufacturer filed it against 9 model years across 2 brands (Chevrolet and Cadillac): 2025 Cadillac Lyriq, 2024 Cadillac Lyriq, 2023 Cadillac Lyriq, 2025 Chevrolet Blazer, 2024 Chevrolet Blazer, 2024 Chevrolet Corvette and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.