GM bulletin 23-NA-097
What it saysThis service bulletin provides a procedure to correct a customer concern of Upper Glove Box Door does not Open when the Button is Depressed or Takes Multiple Presses to Open. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Apr 23, 2025, received Jun 6, 2023, about the structure — 2 documents under this number. It names 10 model years across Chevrolet and GMC (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis service bulletin provides a procedure to correct a customer concern of Upper Glove Box Door does not Open when the Button is Depressed or Takes Multiple Presses to Open.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-NA-097 | Service bulletin | Apr 23, 2025 | 11019546 | PDF, 167 KB |
| 23-NA-097 | Service bulletin | May 31, 2023 | 10237393 | PDF, 94 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 1086708 | Sand Down Latch Pawl | 0.3 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2024 Silverado →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themChevrolet 5 model years
GMC 5 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 10 model years this bulletin names have filed 3,146 complaints with NHTSA since 2015. 221 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2022 Chevrolet Silverado, the 12 owners who gave an odometer reading for Latches/Locks/Linkages reported it at a median of 52,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Tailgate opens by itself, a know issue by GM and Sierra drivers. Mine was damaged by opening and banging against my travel trailer. I have been talking with GM about this since September. Today a different department told me they require up to 30 days to investigate and if I pay for the repairs myself they will cancel the investigation.
2023 GMC Sierra · Structure · filed with NHTSA Dec 4, 2023
The contact owns a 2024 GMC Sierra EV. The contact stated that while operating the vehicle the front trunk had erroneously opened. During the failure the vehicle would not shift out of the park position and the warning message indicating that the door was unsecured had displayed.
2024 GMC Sierra · Latches/Locks/Linkages · filed with NHTSA Jun 18, 2026
The contact owns a 2024 Chevrolet Silverado 3500. The contact stated while driving at approximately 60 MPH, the front driver's side and passenger's side wheels shuddered when the vehicle drove over a pothole or an object in the roadway. No warning light was illuminated.
2024 Chevrolet Silverado 3500HD · Structure · filed with NHTSA Dec 19, 2024
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group58 other manufacturer communications filed against these GM models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262547670 | Service campaign | Apr 20, 2026 | Certain vehicles listed above may have a condition in which there are splits in the cab door ring in the rear outboard side of the roof ditc… |
| 25-NA-114 | Service bulletin | May 8, 2025 | This informational bulletin provides information on Anti-Chip Coating Appearance. |
| PIE0834 | Service bulletin | May 3, 2025 | This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer lis… |
| 24-NA-151 | Service bulletin | Apr 16, 2025 | This technical bulletin provides repair information to correct a customer concern of Loose Roof Ditch Molding. |
| N242484500 | Service campaign | Apr 10, 2025 | Certain 2024 Chevrolet Silverado EV WT vehicles may have a condition in which the left and right rear door wiring is defective and the rear… |
| 19-NA-255 | Service bulletin | Mar 11, 2025 | This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peel… |
| 25-NA-022 | Service bulletin | Mar 7, 2025 | This technical bulletin provides a procedure to correct the condition of Driver Window Stuck or Intermittent Operation Concerns. |
| 25-NA-034 | Service bulletin | Feb 26, 2025 | This technical bulletin provides a procedure to correct the condition of Hood Open Message Displayed. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 23-NA-097 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-NA-097 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 23-NA-097 cover?
The manufacturer filed it against 10 model years across 2 brands (Chevrolet and GMC): 2024 Chevrolet Silverado, 2023 Chevrolet Silverado, 2022 Chevrolet Silverado, 2024 Chevrolet Silverado 2500HD, 2024 Chevrolet Silverado 3500HD, 2024 GMC Sierra and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.