Volkswagen bulletin SM 01-2024
What it saysThis special notice is to inform dealers to return the parts listed and only order the successor parts going forward. NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a service bulletin dated May 1, 2024, received Feb 6, 2024, about the equipment — 2 documents under this number. It names 31 model years (2017–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SM 01-2024 | Other | May 1, 2024 | 11001497 | |
| SM 01-2024 | Service bulletin | Jan 9, 2024 | 10249135 | PDF, 155 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 3CM-971-392-E | — | — | |
| 3CN-963-556-D | — | — | |
| 3CM-971-392-F | — | — | |
| 3CN-963-556-E | — | — | |
| 3CM-971-392-G | — | — | |
| 3CN-963-556-F | — | — | |
| 3CM-971-392-H | — | — | |
| 3CN-971-392-E | — | — | |
| 3CN-971-392-F | — | — | |
| 3CN-971-392-H | — | — | |
| 3CM-971-392-M | — | — | |
| 3CN-963-556-G | — | — | |
| 3CM-971-392-N | — | — | |
| 3CN-963-556-H | — | — | |
| 3CM-971-392-K | — | — | |
| 3CN-963-556-J | — | — | |
| 3CM-971-392-L | — | — | |
| 3CN-971-392-K | — | — | |
| 3CN-971-392-L | — | — | |
| 3CN-971-392-N | — | — |
Read by machine from the document NHTSA serves (1 page), read Sep 30, 2026. A part number is shown only where it matches Volkswagen’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the owners/service/other manual for the 2024 Arteon →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 31 model years this bulletin names have filed 4,992 complaints with NHTSA since 2015. 1,198 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2018 Volkswagen Atlas, the 66 owners who gave an odometer reading for Electrical System reported it at a median of 19,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
I took possession of this vehicle on 7/08/2022 and have had multiple problems with the infotainment ctr, cruise control, homelink, wireless charging pad, etc. However the most serious problem occurred on 08/27 when while sitting at a stop light on a downward hill ( I was the front car with a line of vehicles behind me ) while attempting…
2022 Volkswagen Tiguan · Electrical System · filed with NHTSA Sep 16, 2022
Carnet in-car system doesn't work. Brought home the new 2019 Tiguan with only 5 miles on it and when I pushed the carnet buttons....nothing. Contacted the dealer and the service department took two days to try to fix it. I was told there was no fix. It's a software problem and VW must come up with a fix. Over 2 months later, still fix.
2019 Volkswagen Tiguan · Electrical System · filed with NHTSA Aug 7, 2019
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights.
2023 Volkswagen Atlas · Electrical System · filed with NHTSA Feb 18, 2024
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group22 other manufacturer communications filed against these Volkswagen models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| VIN4APIN20240408 | Service bulletin | Apr 8, 2024 | Customer states rattle from below the vehicle Customer states MIL-on, P0442 stored in ECM memory Customer states Mill-on, P0462 and/or P04… |
| Circular 06H6 | Service bulletin | Mar 22, 2024 | Volkswagen is providing an owner's manual supplement that describes a revision in the Tire load and vehicle load, determining the correct lo… |
| Dealer 06H6 | Service bulletin | Mar 21, 2024 | Volkswagen is providing an owner's manual supplement that describes a revision in the Tire load and vehicle load, determining the correct lo… |
| V9123032070941_2 | Service bulletin | Mar 19, 2024 | Infotainment system freezes and/or reboots, will not turn on/boot up, loses sound and/or volume controls malfunctions, Navigation malfunctio… |
| VIN4APIN20240131 | Service bulletin | Jan 31, 2024 | Customer states rattle from below the vehicle Customer states MIL-on, P0442 stored in ECM memory Customer states Mill-on, P0462 and/or P04… |
| V9124012072698_1 | Service bulletin | Jan 17, 2024 | MIB2 MQB Composition & Discover Media Infotainment System Malfunctions |
| V4521012062957-4 | Service bulletin | Dec 18, 2023 | To ensure that the customer is familiar with the various Driver Assist systems and the system limitations via the owners manual and videos a… |
| SM B-2023 | Service bulletin | Dec 18, 2023 | This special notice is to inform dealers to return the parts listed only order the successor parts going forward. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen SM 01-2024 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SM 01-2024 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SM 01-2024 cover?
The manufacturer filed it against 31 model years: 2024 Volkswagen Arteon, 2023 Volkswagen Arteon, 2022 Volkswagen Arteon, 2021 Volkswagen Arteon, 2020 Volkswagen Arteon, 2019 Volkswagen Arteon and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.