Volkswagen bulletin V9123032070941_2
What it saysInfotainment system freezes and/or reboots, will not turn on/boot up, loses sound and/or volume controls malfunctions, Navigation malfunctions, App-Connect malfunctions, SiriusXM radio malfunctions NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a service bulletin dated Mar 19, 2024, received Apr 4, 2024, about the equipment. It names 15 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationInfotainment system freezes and/or reboots, will not turn on/boot up, loses sound and/or volume controls malfunctions, Navigation malfunctions, App-Connect malfunctions, SiriusXM radio malfunctions
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| V9123032070941_2 | Service bulletin | Mar 19, 2024 | 10252030 | PDF, 149 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 15 model years this bulletin names have filed 2,149 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group23 other manufacturer communications filed against these Volkswagen models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SM 01-2024 | Service bulletin | May 1, 2024 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
| VIN4APIN20240408 | Service bulletin | Apr 8, 2024 | Customer states rattle from below the vehicle Customer states MIL-on, P0442 stored in ECM memory Customer states Mill-on, P0462 and/or P04… |
| Circular 06H6 | Service bulletin | Mar 22, 2024 | Volkswagen is providing an owner's manual supplement that describes a revision in the Tire load and vehicle load, determining the correct lo… |
| Dealer 06H6 | Service bulletin | Mar 21, 2024 | Volkswagen is providing an owner's manual supplement that describes a revision in the Tire load and vehicle load, determining the correct lo… |
| VIN4APIN20240131 | Service bulletin | Jan 31, 2024 | Customer states rattle from below the vehicle Customer states MIL-on, P0442 stored in ECM memory Customer states Mill-on, P0462 and/or P04… |
| V9124012072698_1 | Service bulletin | Jan 17, 2024 | MIB2 MQB Composition & Discover Media Infotainment System Malfunctions |
| V4521012062957-4 | Service bulletin | Dec 18, 2023 | To ensure that the customer is familiar with the various Driver Assist systems and the system limitations via the owners manual and videos a… |
| SM B-2023 | Service bulletin | Dec 18, 2023 | This special notice is to inform dealers to return the parts listed only order the successor parts going forward. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen V9123032070941_2 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the V9123032070941_2 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does V9123032070941_2 cover?
The manufacturer filed it against 15 model years: 2023 Volkswagen Arteon, 2022 Volkswagen Arteon, 2021 Volkswagen Arteon, 2023 Volkswagen Atlas, 2022 Volkswagen Atlas, 2021 Volkswagen Atlas and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.