Subaru bulletin 15-324-25
What it saysThis Service Information Bulletin details a new procedure for conducting a CommCheck on vehicles equipped with a GEN 3/GEN 3+ DCM. NHTSA’s full summary ↓
Subaru filed this with NHTSA as a service bulletin dated Mar 18, 2025, received Apr 1, 2025, about the electrical system. It names 17 model years (2023–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Service Information Bulletin details a new procedure for conducting a CommCheck on vehicles equipped with a GEN 3/GEN 3+ DCM.
Trouble codes it names: B2A16 all 1 read from the document itself; NHTSA’s summary names none
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 15-324-25 | Service bulletin | Mar 18, 2025 | 11016207 | PDF, 1,604 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 17 model years this bulletin names have filed 780 complaints with NHTSA since 2015. 88 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them dealer is not making appointment to fix car…
2024 Subaru Legacy · Electrical System · filed with NHTSA Oct 11, 2024 · ODI 11619239
The infotainment system and Apple CarPlay connectivity is posing a safety hazard. When I’m on a phone call my audio will randomly cut out and suddenly the person on the other side of the call can no longer hear me. In order to fix the issue I must pick up my phone while I’m driving to disconnect from Apple CarPlay and reconnect.
2024 Subaru Crosstrek · Electrical System · filed with NHTSA May 9, 2024 · ODI 11587897
In my new 2024 Ascent, there's a vibration in the driver side mirror that gets worse as speed increases. It's a minor issue, but it's disappointing for a brand new car to have this problem. The Subaru dealer hasn't taken any action despite being informed about it, and the vibration persists
2024 Subaru Ascent · Electrical System · filed with NHTSA Jul 12, 2024 · ODI 11601636
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group137 other manufacturer communications filed against these Subaru models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Subaru list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 07-244-26 | Service bulletin | Sep 29, 2026 | This Bulletin provides a repair procedure for increased dark current and unintended battery discharge that occurs in a small number of uniqu… |
| 18-244-26 | Service bulletin | Sep 18, 2026 | "This Bulletin announces additional troubleshooting steps for the following DTCs: DTC C1956: RH Actuator Circuit DTC C1957: LH Actuator Circ… |
| 15-333-25R | Service bulletin | Sep 14, 2026 | This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure… |
| 15-331-25R | Service bulletin | Sep 14, 2026 | This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concern… |
| 15-322-25R | Service bulletin | Sep 14, 2026 | In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty coverage for the CP1 & Gen… |
| 15-304-22R | Service bulletin | Sep 14, 2026 | This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concern… |
| 12-269-25R | Service bulletin | Sep 10, 2026 | This bulletin announces the service procedures to be followed when encountering instances of water intrusion from the sunroof area. This is… |
| 12-258-25R | Service bulletin | Sep 4, 2026 | This bulletin provides additional examples, diagnostics tips and installation tips as helpful aids to be used when working with sunroof seal… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Subaru, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Subaru 15-324-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 15-324-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Subaru warranty extension on file lists the ones Subaru has filed.
Which vehicles does 15-324-25 cover?
The manufacturer filed it against 17 model years: 2025 Subaru Ascent, 2024 Subaru Ascent, 2023 Subaru Ascent, 2025 Subaru Crosstrek, 2024 Subaru Crosstrek, 2023 Subaru Crosstrek and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.