Mazda bulletin SA-011-25a
What it saysSome customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Oct 17, 2025, received Nov 5, 2025, about the structure. It names 24 model years (2019–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-011-25a | Service bulletin | Oct 17, 2025 | 11024995 | PDF, 150 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 24 model years this bulletin names have filed 1,171 complaints with NHTSA since 2015. 21 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Door handle cables detach easily which prevents the door from being opened from the inside. It has happened to me twice on my driver side door the last 5 months. Research online shows this is a very common problem with newer Mazdas and it is a major safety hazard as it prevents easy exit from the vehicle in the event of an emergency…
2025 Mazda CX-50 · Structure · filed with NHTSA May 2, 2026
Keyless Entry: I have had this vehicle for about 6 months and over that time, more than 3 separate times the keyless entry hasn't unlocked. It may take 2 - 3 tries. It has never failed to eventually unlock. I don't know that it ever failed to lock because approaching the car it would have already been unlocked.
2023 Mazda CX-50 · Structure · filed with NHTSA Feb 20, 2024
Door gap between the driver's side door and the driver side rear door is too small. When temperatures exceed 75 degrees f and the car is parked in direct sunlight, the door expands and it will rub onto the rear door b pillar weatherstripping. Door becomes hard to open from the inside when this happens.
2019 Mazda Mazda3 · Structure · filed with NHTSA May 4, 2020
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group96 other manufacturer communications filed against these Mazda models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 09-026-26 | Service bulletin | Sep 3, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 09-043/25 11/26/2025 DESCRIPTION… |
| SA-056-26 | Service bulletin | Aug 20, 2026 | DESCRIPTION Some customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. The fuel… |
| DRW60 | Service campaign | Aug 19, 2026 | Subject: Notification of Dealer Re-Work (DRW60) – 2026MY CX-50 and CX-50 Hybrid - Rear Door Glass Holder Detach Issue Dear Mazda Dealer Coll… |
| 09-018-26 | Service bulletin | May 29, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-031/25 08/05/25 DESCRIPTION While… |
| SA-031-26 | Service bulletin | Apr 30, 2026 | DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN pla… |
| SA-008-26a | Service bulletin | Apr 21, 2026 | During PDI, an indentation in the rear bumper may be noticed, or in some cases, the customer may return after delivery to report the indenta… |
| SA-021-26 | Service bulletin | Apr 4, 2026 | This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23… |
| 09-013-26 | Service bulletin | Mar 31, 2026 | DESCRIPTION Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the r… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-011-25a a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-011-25a repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SA-011-25a cover?
The manufacturer filed it against 24 model years: 2026 Mazda CX-30, 2025 Mazda CX-30, 2024 Mazda CX-30, 2023 Mazda CX-30, 2022 Mazda CX-30, 2021 Mazda CX-30 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.