Mazda warranty extension CSP13
What it saysMazda connect infotainment system limited warranty extension. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a warranty extension dated Jul 14, 2025, received May 5, 2025 — 9 documents under this number: CSP13d Dealer Ltr, CSP13c Dealer Ltr, CSP13b Dealer Ltr, CSP13a Parts and Warranty and 5 more. It names 44 model years (2016–2023). A warranty extension is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.
One of the 432 warranty extensions and special-coverage programs on file — every make, with the term each runs to.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| CSP13d Dealer Ltr | Warranty extension | Jul 14, 2025 | 11021502 | PDF, 78 KB |
| CSP13c Dealer Ltr | Warranty extension | Jun 6, 2025 | 11020033 | PDF, 385 KB |
| CSP13b Dealer Ltr | Warranty extension | May 23, 2025 | 11019176 | PDF, 332 KB |
| CSP13a Parts and Warranty | Warranty extension | May 23, 2025 | 11019175 | PDF, 788 KB |
| CSP13a Dealer Ltr | Warranty extension | May 20, 2025 | 11019174 | PDF, 199 KB |
| CSP13 Repair | Warranty extension | Apr 29, 2025 | 11017709 | PDF, 993 KB |
| CSP13 Parts and Warranty | Warranty extension | Apr 29, 2025 | 11017706 | PDF, 574 KB |
| CSP13 FAQs | Warranty extension | Apr 29, 2025 | 11017703 | PDF, 972 KB |
| CSP13 Dealer Letter | Warranty extension | Apr 29, 2025 | 11017701 | PDF, 526 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2016 Mazda MAZDA2; 2017 Mazda MAZDA2; 2018 Mazda MAZDA2; 2019 Mazda MAZDA2; 2020 Mazda MAZDA2; 2021 Mazda MAZDA2.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 38 model years this bulletin names have filed 2,721 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda CSP13 a recall?
No. A warranty extension is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CSP13 repair free?
A warranty extension is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does CSP13 cover?
The manufacturer filed it against 44 model years: 2021 Mazda CX-3, 2020 Mazda CX-3, 2019 Mazda CX-3, 2018 Mazda CX-3, 2017 Mazda CX-3, 2016 Mazda CX-3 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.