Mazda bulletin 09-028-23
What it saysSome CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jul 7, 2023, received Aug 3, 2023, about the equipment. It names 11 model years (2017–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Mazda bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector.
Trouble codes it names: B11C4 all 1 read from the document itself; NHTSA’s summary names none
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-028-23 | Service bulletin | Jul 7, 2023 | 10240399 | PDF, 704 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| T3Y0-67-SH3 | CORD, SHORT-PLG SW | — | eBay Motors → |
| TK48-66-LR0 | Switch. Power L/G 1 CX | 5 | eBay Motors → |
| BEMD-66-660A | Switch, Door Lock 1 Mazda3, CX-30, MX-30 with power liftgate | — | eBay Motors → |
| DFR5-66-660 | Switch, Door Lock 1 CX-30 with power liftgate and keyless entry | — | eBay Motors → |
| DFR7-66-660 | Switch, Door Lock 1 CX-30 with power liftgate, without keyless entry | — | eBay Motors → |
Read by machine from the document NHTSA serves (8 pages), read Sep 30, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the electrical for the 2021 CX-30 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Mazda bulletins for one of these models
A weekly email, sent only in a week when Mazda files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 11 model years this bulletin names have filed 1,205 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group23 other manufacturer communications filed against these Mazda models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| CSP04 | Service campaign | Feb 19, 2026 | Customer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. There is no Repair Procedure or Warrant… |
| 16-002-24 | Service bulletin | Apr 25, 2024 | Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect t… |
| 16-001-24 | Service bulletin | Apr 19, 2024 | Some customers may experience the following symptoms with these software versions: (Ver. 7230C**-NA03_10022). The person on the line may hea… |
| SA-021-24 | Service bulletin | Apr 9, 2024 | Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speake… |
| SA-017-24 | Service bulletin | Mar 14, 2024 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during… |
| SA-012-24 | Service bulletin | Feb 13, 2024 | Some customers may experience a Bluetooth phone call with low volume from the phone side (caller can barely hear the other side). Be advised… |
| SA-005-24 | Service bulletin | Feb 1, 2024 | Customers may report no audio when using the infotainment fader function fully adjusted to the rear. If the customer's vehicle is among the… |
| 09-023-23b | Service bulletin | Dec 18, 2023 | Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed i… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-028-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-028-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does 09-028-23 cover?
The manufacturer filed it against 11 model years: 2021 Mazda CX-30, 2020 Mazda CX-30, 2020 Mazda CX-5, 2019 Mazda CX-5, 2018 Mazda CX-5, 2017 Mazda CX-5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2017-2020 CX-5: built before 24 Aug 2020; 2022 MX-30: built before 22 Sep 2021; built before 7 Dec 2021 — the build date is on the certification label in the driver’s door jamb.