Mazda bulletin 09-023-23b
What it saysSome customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start… NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Dec 18, 2023, received Jan 6, 2024, about the equipment. It names 5 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. - Soon after starting, it stops charging with the indicator flashing in red. - Soon after starting, it stops charging without any visible sign. These symptoms may be caused by improper control software of the wireless charger (Qi). To eliminate these concerns, the specification of the wireless charger (Qi) has been modified. NOTE: The modifications for the symptoms are different depending on the model.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-023-23b | Service bulletin | Dec 18, 2023 | 10248386 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 188 complaints with NHTSA since 2015. 17 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2022 Mazda CX-9. The contact stated that the vehicle was being operated with the front driver's side seat warmer activated to the highest heat level. After driving for several hours, the vehicle was parked. While exiting the vehicle, the contact experienced pain in the rear thigh area of each leg.
2022 Mazda CX-9 · Electrical System · filed with NHTSA Apr 1, 2026
The vehicle unexpectedly caught fire and the results could have been catastrophic. Almost new car under warranty. All details are in the uploaded PDF letter and photos. I have contacted Mazda and they claim they do not investigate, only insurance company will investigate.
2022 Mazda CX-5 · Electrical System · filed with NHTSA Dec 13, 2023
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group16 other manufacturer communications filed against these Mazda models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| CSP04 | Service campaign | Feb 19, 2026 | Customer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. There is no Repair Procedure or Warrant… |
| 16-002-24 | Service bulletin | Apr 25, 2024 | Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect t… |
| SA-017-24 | Service bulletin | Mar 14, 2024 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during… |
| ONP09 | Service bulletin | Mar 14, 2024 | Launch of Owner Notification Program ONP09 â 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars. Mazda Motor Corporation has decided t… |
| SA-008-24 | Service bulletin | Feb 6, 2024 | Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. |
| SA-015-23e | Service bulletin | Dec 7, 2023 | Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration… |
| 09-039-23 | Service bulletin | Nov 14, 2023 | Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the re… |
| SA-009-23i | Service bulletin | Oct 23, 2023 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-023-23b a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-023-23b repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-023-23b cover?
The manufacturer filed it against 5 model years: 2022 Mazda CX-5, 2023 Mazda CX-50, 2023 Mazda CX-9, 2022 Mazda CX-9, 2021 Mazda CX-9. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.