Kia bulletin SA582
What it saysAVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MY Kia vehicles (refer to model list on page 3)… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Dec 2, 2024, received Jul 24, 2024, about the electrical system — 3 documents under this number: TSB_ELE352_R2, TSB_ELE352_R1, TSB_ELE352. It names 8 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MY Kia vehicles (refer to model list on page 3) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen. Also, a warning sound accompanied by a ‘Slippery road ahead. Drive carefully’ or ‘Uneven road ahead. Drive carefully’ warning can be displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in ‘PARK’ or driving on even surfaces.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB_ELE352_R2 | Service bulletin | Dec 2, 2024 | 11011232 | PDF, 1,959 KB |
| TSB_ELE352_R1 | Service bulletin | Nov 13, 2024 | 11010699 | PDF, 590 KB |
| TSB_ELE352 | Service bulletin | Jul 22, 2024 | 11005208 | PDF, 573 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 539 complaints with NHTSA since 2015. 107 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with dollies in order to load.
2023 Kia Sorento · Electrical System · filed with NHTSA Dec 3, 2025 · ODI 11702648
Beginning only about 6 months after I purchased the vehicle, the audio system intermittently screams at me, blasting at over 800 decibels road, engine noise and audio interference noises so that I cannot hear the radio, the telephone, turn it off or down, even when the audio infotainment system is not running.
2024 Kia K5 · Electrical System · filed with NHTSA Sep 14, 2026 · ODI 11764128
Since I purchased the car the steering wheel will jerk, when im on a 2 lane road. It always jerks towards on-coming traffic, and it only does this when there is a car coming in the opposite lane and is just about to pass me. I have to fight with the steering wheel to get it back to go straight.
2023 Kia Soul · Electrical System · filed with NHTSA Sep 23, 2025 · ODI 11689118
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group76 other manufacturer communications filed against these Kia models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Kia list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA656 | Service bulletin | Sep 28, 2026 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT VIEW CAMERA REPLACEMENT (SA656) - This bulletin provides information to replace the front… |
| SC330 | Service campaign | Sep 25, 2026 | TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: MULTI-FUNCTION SWITCH REPAIR (SC330) - This bulletin provides information to repair… |
| TSB_CLI049_R2 | Service bulletin | Aug 28, 2026 | TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. N… |
| TSB_ELE426 | Service bulletin | Aug 19, 2026 | TECHNICAL SERVICE BULLETIN: AVN GEN 5.0 WIDE SOFTWARE UPDATE - This bulletin provides information on the Audio Video Navigation (AVN) system… |
| CA2605 | Service bulletin | Jul 29, 2026 | TECHNICAL SERVICE BULLETIN: FRONT VIEW CAMERA REPLACEMENT (CA2605) - This bulletin provides information to replace the front view camera on… |
| SC307 | Service campaign | Jun 18, 2026 | VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC307) - This document is the owner notification advising that Kia is conducting a Voluntary… |
| ELE413 | Over-the-air update | Jun 18, 2026 | RELEASE NOTES: OVER-THE-AIR: SOFWARE UPDATE FOR DATA CONNECTIVITY (ELE413) - This Over-the-Air (OTA) software update is designed to update t… |
| SA645 | Service bulletin | Jun 2, 2026 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: BATTERY WIRING HARNESS COVERING INSPECTION / REPLACEMENT (SA645) - This bulletin provides inform… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia SA582 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA582 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does SA582 cover?
The manufacturer filed it against 8 model years: 2024 Kia Forte, 2023 Kia Forte, 2024 Kia K5, 2023 Kia K5, 2024 Kia Sorento, 2023 Kia Sorento and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2021 -2023MY Sorento (MQ4a): built 9 Sep 2020 – 29 Dec 2023; 2021 -2023MY K5 (DL3a): built 24 Mar 2020 – 18 Dec 2023; Sorento (MQ4a): built 9 Sep 2020 – 29 Dec 2023 — the build date is on the certification label in the driver’s door jamb.