Stellantis bulletin 9100569
What it says"Video Routing Module Verify Z part number availability. NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated May 5, 2025, received May 6, 2025, about the electrical system. It names 20 model years across Jeep and Chrysler (2022–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Jeep · Chrysler.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"Video Routing Module Verify Z part number availability. Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New, Unsold units only. Please review the latest version of SOL S2208000030 regarding DVD/blue ray issues. After updating software perform resets on both display or concern may still appear. After Battery Drainage VRM do not work. Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 9100569 | Service bulletin | May 5, 2025 | 11017932 | PDF, 55 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themJeep 12 model years
Chrysler 8 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 20 model years this bulletin names have filed 2,826 complaints with NHTSA since 2015. 1,181 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2023 Jeep Grand Cherokee, the 32 owners who gave an odometer reading for Electrical System reported it at a median of 18,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact rented a 2025 Chrysler Pacifica Hybrid from Budget Car Rental (2176 Main St, Dunedin, FL 34698). The contact stated that while driving approximately 55 MPH, the contact believed that the vehicle was being tracked via Bluetooth throughout a trip from Florida to Kansas City to New York and back to Florida, as the vehicle was…
2025 Chrysler Pacifica · Electrical System · filed with NHTSA Aug 19, 2026 · ODI 11757923
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable)…
2022 Jeep Grand Cherokee · Electrical System · filed with NHTSA Aug 4, 2025 · ODI 11678139
Started with the cold weather in December. I got a notification that I need to service the Power Steering system. Lasted for two drives and then went away. Approximately two weeks later, while driving my family in town, the power steering light came on again. Came to a stop at a stop sign and the car put itself in Park.
2022 Jeep Wagoneer · Electrical System · filed with NHTSA Jan 9, 2023 · ODI 11500823
In depth: 2023 Chrysler Pacifica electrical problems → · 2022 Chrysler Pacifica electrical problems → · 2024 Jeep Grand Cherokee electrical problems → · 2023 Jeep Grand Cherokee electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group578 other manufacturer communications filed against these Stellantis models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 08-405-26 | Service bulletin | Oct 24, 2026 | Flash: Body Control Module (BCM) Update Customers may comment on the following: SYMPTOM: ● Driver and passenger doors do not lock or unlock… |
| 08-404-26 | Service bulletin | Oct 24, 2026 | Flash: Radio Frequency Hub Module (RFHM) Update Customers may comment on the following: SYMPTOM: ● Driver and passenger doors do not lock or… |
| 08-403-26 | Service bulletin | Oct 24, 2026 | Flash: Body Control Module (BCM) Update Customers may comment on the following: SYMPTOM: ● Driver and passenger doors do not lock or unlock… |
| 08-402-26 | Service bulletin | Oct 24, 2026 | Flash: Radio Frequency Hub Module (RFHM) Update Customers may comment on the following: SYMPTOM: ● Driver and passenger doors do not lock or… |
| S2508000037 REV. A | Service bulletin | Oct 22, 2026 | No Start, Passive Entry Inoperative |
| 08-384-26 | Service bulletin | Oct 20, 2026 | Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must… |
| 08-382-26 | Service bulletin | Oct 20, 2026 | Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must… |
| 9100944 | Service bulletin | Oct 15, 2026 | FUSE BLOCK RR - PWR DISTRIBUTI A/C Blowing hot air or not working. A/C relay clutch not operating, dealers are unnecessary replacing PDCs. B… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep and Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis 9100569 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 9100569 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 9100569 cover?
The manufacturer filed it against 20 model years across 2 brands (Jeep and Chrysler): 2025 Chrysler Pacifica, 2024 Chrysler Pacifica, 2023 Chrysler Pacifica, 2022 Chrysler Pacifica, 2025 Chrysler Voyager, 2024 Chrysler Voyager and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.