Jaguar bulletin SFCC_DEC2023_32
What it saysDue to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential… NHTSA’s full summary ↓
Jaguar filed this with NHTSA as a service bulletin dated Dec 20, 2023, received Jan 9, 2024, about the electrical system. It names 11 model years (2018–2020). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationDue to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SFCC_DEC2023_32 | Service bulletin | Dec 20, 2023 | 10248409 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 11 model years this bulletin names have filed 303 complaints with NHTSA since 2015. 192 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Jaguar I-Pace, the 36 owners who gave an odometer reading for Electrical System reported it at a median of 22,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The first issue is the camshaft issue that had a recall on there and i was unaware because there wasn’t any notification sent by Jaguar or the nhtsa. When starting the vehicle it’s very hesitant and has a rough start & idle. Even once the vehicle starts it continuously has a rough feel as if the vehicle is putting or about to cut off. 2.
2018 Jaguar F-Pace · Electrical System · filed with NHTSA Jan 2, 2025 · ODI 11633606
1. ENTIRE engine. And yes (it’s been sitting since May 2024 at Scottsdale AZ JLR) 2. The day after I filled coolant for a 'low coolant' check engine light, my car smoked going uphill and nearly caught fire. I pulled over just in time, then had to walk 2 miles at night, in 30°F weather, without cell service, in the desert.
2020 Jaguar F-Pace · Electrical System · filed with NHTSA Dec 23, 2024 · ODI 11632081
The contact owns a 2018 Jaguar E-Pace. The contact stated that while the vehicle was turned off, the front hazard lights were still blinking. The contact's wife opened the driver's door and there was smoke inside the cabin of the vehicle. The contact stated that the smoke odor was coming from the cabin of the vehicle.
2018 Jaguar E-Pace · Electrical System · filed with NHTSA Jul 8, 2024 · ODI 11600232
In depth: 2019 Jaguar I-Pace electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group42 other manufacturer communications filed against these Jaguar models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Jaguar list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| H474 Jaguar 20MAR26 | Other | Mar 20, 2026 | Software Over The Air (SOTA) updates are failing to complete |
| SSM76412 - 10MAR26 | Other | Mar 10, 2026 | Smart Key Deactivated message on instrument cluster and is unable to start their vehicle. |
| TUCC_FEB2026_35 | Other | Feb 13, 2026 | There is a concern with the 48Volt charging system(DC/DC) with the vehicle. |
| TUCC_FEB2026_34 | Other | Feb 13, 2026 | There is a concern/fault with the 48Volt MHEV system. |
| TUCC_FEB2026_33 | Other | Feb 13, 2026 | 12V STARTUP BATTERY FLAT - MILD HYBRID ELECTRIC VEHICLE (MHEV) |
| 252602.027 - 12FEB26 | Service bulletin | Feb 12, 2026 | Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge. |
| TUCC_JAN2026_25 | Other | Jan 28, 2026 | There is a concern with the 48Volt charging system(DC/DC) with the vehicle. |
| TUCC_DEC2025_39 | Other | Dec 12, 2025 | A battery warning light on and or electrical system failure message is displayed on instrument cluster. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jaguar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jaguar SFCC_DEC2023_32 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SFCC_DEC2023_32 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SFCC_DEC2023_32 cover?
The manufacturer filed it against 11 model years: 2020 Jaguar E-Pace, 2019 Jaguar E-Pace, 2018 Jaguar E-Pace, 2020 Jaguar F-Pace, 2019 Jaguar F-Pace, 2018 Jaguar F-Pace and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.