Chrysler bulletin S2423000035
What it saysLiftgate Inoperative And Or Intermittently Will Not Open Or Close. NHTSA’s full summary ↓
Chrysler filed this with NHTSA as a service bulletin dated Aug 2, 2024, about the structure. It names 13 model years (2017–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationLiftgate Inoperative And Or Intermittently Will Not Open Or Close.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| S2423000035 | Service bulletin | Aug 2, 2024 | 11005525 | PDF, 113 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 13 model years this bulletin names have filed 4,385 complaints with NHTSA since 2015.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the hatchback door would not close and lock securely. The contact stated that he attempted to close the hatchback door by using the key fob, by depressing the hatchback control panel inside the vehicle and the button on the hatchback door but it failed to close and…
2021 Chrysler Pacifica · Structure · filed with NHTSA Nov 26, 2021 · ODI 11441768
While on traffic 20-30 miles just after the 34miles battery charged ran out and when the car switched to engine mode the car stalled in the middle of the i80 highway. Followed on screen instruction to re start the engine and started after a minute or two and ran at a speed below 30miles per hour to a carpark.
2018 Chrysler Pacifica · Structure · filed with NHTSA Sep 26, 2018 · ODI 11131642
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group34 other manufacturer communications filed against these Chrysler models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Chrysler list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| S2623000016 | Service bulletin | Aug 27, 2026 | Lift Gate Latch And Glass Replacement / Servicing. |
| 9100883 | Service bulletin | Aug 19, 2026 | Glass Assy - Liftgate Prior to replacing the rear liftgate glass, perform Star Online S2623000016. |
| 9100860 | Service bulletin | Jul 7, 2026 | Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. |
| 9100803 | Service bulletin | Jul 6, 2026 | Front Fog Lamp RT 1) If the lamp contains moisture, do not replace it immediately. Turn the fog lamp on for one hour and inspect it afterwar… |
| S2208000045 REV. D | Service bulletin | Jun 26, 2026 | Backup Camera Poor Image Quality Inspection |
| 112884 | Service bulletin | Jun 17, 2026 | CENTER STACK - VEHICLE FEATURE CONTROLS |
| S1623000028 REV. I | Service bulletin | Jun 12, 2026 | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. |
| S2623000040 | Service bulletin | Jun 5, 2026 | Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chrysler S2423000035 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the S2423000035 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does S2423000035 cover?
The manufacturer filed it against 13 model years: 2024 Chrysler Pacifica, 2023 Chrysler Pacifica, 2022 Chrysler Pacifica, 2021 Chrysler Pacifica, 2020 Chrysler Pacifica, 2019 Chrysler Pacifica and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.