Chrysler bulletin 109997
Chrysler filed this with NHTSA as a service bulletin dated Feb 3, 2026, received Feb 12, 2026, about the power train. It names 15 model years (2019–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationACTUATOR - TRANSFER CASE
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 109997 | Service bulletin | Feb 3, 2026 | 11028781 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 15 model years this bulletin names have filed 1,653 complaints with NHTSA since 2015. 482 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Chrysler Pacifica, the 20 owners who gave an odometer reading for Power Train reported it at a median of 21,200 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Was driving the vehicle and all of a sudden the vehicle lost ability to accelerate. Warning of "Service Charging System" appears on the dash and the "D" indicator starts blinking. Warning of "Shift to P to Start" appears and check engine light comes on. I tried to shift to park and restart the vehicle, but it did not do anything.
2020 Chrysler Pacifica · Power Train · filed with NHTSA Jan 6, 2023
While traveling at full highway speed, the Pacifica turned off entirely without warning. We had to navigate in traffic through 4 lanes to pull over with children in the vehicle. The vehicle would not turn back on after pulled over until hours afterwards. However we towed the vehicle to a dealership due to the safety concern
2022 Chrysler Pacifica · Power Train · filed with NHTSA Mar 7, 2023
Very LOUD metallic clanking noise while driving 40-50 mph coming from front left wheel. When I inspected it, I saw that the front left wheel bearing hub mounting bolt had backed out of the hub and steering knuckle and onto the CV shaft end, which is what caused the clanking. I have photos of this damage.
2019 Chrysler Pacifica · Power Train · filed with NHTSA Nov 14, 2022
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group21 other manufacturer communications filed against these Chrysler models under the same component group (power train), newest first. The eight newest are listed; the rest are on the Chrysler list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 21-060-26 | Service bulletin | Sep 18, 2026 | Check Engine Light On and Transmission Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTO… |
| S2508000052 REV. B | Service bulletin | Jun 18, 2026 | Service Shifter Message on the Cluster and Shifter Unable to move Out of Park |
| 21-037-26 | Service bulletin | May 2, 2026 | Internal Transmission Wiring Connector Short And Motor A Bearing Failure Customers must experience a Malfunction Indicator Lamp (MIL) illumi… |
| 18-027-26 | Service bulletin | Feb 26, 2026 | Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further invest… |
| 18-026-26 | Service bulletin | Feb 26, 2026 | Flash: Powertrain Control Module (PCM) Updates **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle m… |
| 21-014-26 | Service bulletin | Feb 5, 2026 | Internal Transmission Wiring Connector Short And **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle… |
| 18-095-25 | Service bulletin | Nov 12, 2025 | Flash: Powertrain Control Module (PCM) Updates *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle mu… |
| 18-094-25 | Service bulletin | Nov 12, 2025 | Flash: Powertrain Control Module (PCM) Updates *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle mu… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chrysler 109997 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 109997 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 109997 cover?
The manufacturer filed it against 15 model years: 2026 Chrysler Pacifica, 2025 Chrysler Pacifica, 2024 Chrysler Pacifica, 2023 Chrysler Pacifica, 2022 Chrysler Pacifica, 2021 Chrysler Pacifica and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.