GM bulletin PIE0820
What it saysThis engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to the power sliding console being inoperative. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Mar 1, 2025, received Mar 7, 2025, about the structure. It names 20 model years across Chevrolet, GMC and Cadillac (2021–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to the power sliding console being inoperative.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIE0820 | Service bulletin | Mar 1, 2025 | 11015248 | PDF, 123 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 1087028 | Engineering Information - Power Sliding Console Inoperative | 2.2 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themChevrolet 10 model years
Cadillac 5 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 20 model years this bulletin names have filed 3,784 complaints with NHTSA since 2015.
The windows would go down all by themselves and not roll up . The infotainment system will flash on and off telling you to start strip all by itself. The door locks will lock you out and in not letting unlock the truck . The key fob is the only way to unlock it.
2023 Chevrolet Suburban · Structure · filed with NHTSA Sep 11, 2024
The roof leaks when it rains, we already brought it back to the dealer and they performed a repair but it leaked again in the next rainy day after about a month
2022 Chevrolet Tahoe · Structure · filed with NHTSA Nov 8, 2022
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group37 other manufacturer communications filed against these GM models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-117 | Service bulletin | May 10, 2025 | This technical bulletin provides a procedure to correct the condition of Click or Tick Noise Coming from the Heads Up Display or Upper IP Ar… |
| PIE0806B | Service bulletin | May 8, 2025 | This engineering information (EI Lite) ends the need for using the FPR Process in regards to rocker moldings experiencing poor fit, loose pa… |
| N242491090 | Service campaign | May 6, 2025 | Certain vehicles may have a condition in which the metal at the front door inner panel may be split. Dealers are to inspect the front side… |
| PIE0834 | Service bulletin | May 3, 2025 | This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer lis… |
| PIE0823 | Service bulletin | Mar 21, 2025 | This engineering information (EI Lite) instructs the technician to use the Field Product Reporting (FPR) App process if you encounter a vehi… |
| 19-NA-255 | Service bulletin | Mar 11, 2025 | This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peel… |
| PIE0820A | Service bulletin | Mar 5, 2025 | This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer lis… |
| PIT6288D | Service bulletin | Feb 28, 2025 | This Preliminary information communicates an issue with a service door latch system messages. On Cadillac and Chevrolet models dealership a… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIE0820 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIE0820 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does PIE0820 cover?
The manufacturer filed it against 20 model years across 3 brands (Chevrolet, GMC and Cadillac): 2025 Cadillac Escalade, 2024 Cadillac Escalade, 2023 Cadillac Escalade, 2022 Cadillac Escalade, 2021 Cadillac Escalade, 2025 Chevrolet Suburban and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.