GM bulletin 24-NA-022
What it saysThis technical bulletin provides repair information to correct a customer concern of SUV Second Row Seat Bolt Torque Pattern. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Apr 16, 2025, received Feb 17, 2024, about the seats — 2 documents under this number. It names 20 model years across Chevrolet, GMC and Cadillac (2021–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis technical bulletin provides repair information to correct a customer concern of SUV Second Row Seat Bolt Torque Pattern.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-NA-022 | Service bulletin | Apr 16, 2025 | 11019377 | PDF, 189 KB |
| 24-NA-022 | Service bulletin | Feb 1, 2024 | 10250350 | PDF, 86 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 7086008 | Second Row Retaining Bolt Retorque | 0.6 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 10 model years
Cadillac 5 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 20 model years this bulletin names have filed 3,784 complaints with NHTSA since 2015.
The contact owns a 2022 GMC Yukon. The contact stated that while her daughter was occupying the second-row passenger's side seat, the seat inadvertently folded. The contact stated that the failure recurred on the second-row driver’s side seat while the seat was vacant. Additionally, the contact stated that the horn was inoperable.
2022 GMC Yukon · Seats · filed with NHTSA Aug 31, 2023
The contact owns a 2025 GMC Yukon XL. The contact stated that the rear passenger-side second-row seat failed to move or close. The contact was concerned about the warranty expiring soon.
2025 GMC Yukon · Seats · filed with NHTSA Jun 9, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group13 other manufacturer communications filed against these GM models under the same component group (seats), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-131 | Service bulletin | May 17, 2025 | This Service bulletin provides information on the heated seats warming up when the vehicle is started but soon cooling off and the heated se… |
| PIE0839 | Service bulletin | May 14, 2025 | This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engine… |
| 25-NA-101 | Service bulletin | Apr 29, 2025 | This service bulletin provides information on the restraint warning lamp being illuminated and the correction to this by replacing the passe… |
| PIE0819A | Service bulletin | Apr 16, 2025 | This engineering information (EI Lite) ends the need for gathering information from technicians in regards to the Pre-Delivery Inspection… |
| PIE0805A | Service bulletin | Dec 18, 2024 | This engineering information (EI) closure ends the need for gathering further information from technicians in regard to a squeak and/or ratt… |
| PIT6303 | Service bulletin | Dec 14, 2024 | This Preliminary information communicates an issue where the 2nd row seat headrest does not want to lock in the upright position and how to… |
| PIE0805 | Service bulletin | Oct 1, 2024 | This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer lis… |
| PIT6180 | Service bulletin | Aug 13, 2024 | This Preliminary information communicates assistance in locating the Rear seat belt comfort guides in the parts catalog. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 24-NA-022 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-NA-022 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 24-NA-022 cover?
The manufacturer filed it against 20 model years across 3 brands (Chevrolet, GMC and Cadillac): 2025 Cadillac Escalade, 2024 Cadillac Escalade, 2023 Cadillac Escalade, 2022 Cadillac Escalade, 2021 Cadillac Escalade, 2025 Chevrolet Suburban and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.