Cadillac bulletin 25-NA-115
What it saysThis service bulletin provides information on the Headrest Audio Speaker distortion and the correction for this condition including wire to wire repair. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated May 8, 2025, received Sep 6, 2025, about the electrical system. It names 4 model years (2023–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis service bulletin provides information on the Headrest Audio Speaker distortion and the correction for this condition including wire to wire repair.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 25-NA-115 | Service bulletin | May 8, 2025 | 11022871 | PDF, 121 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 5480478 | Headrest Speaker Harness Repair | 0.6 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Cadillac’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 386 complaints with NHTSA since 2015. 51 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On , at approximately 15,200 miles, my 2025 Cadillac Escalade V developed multiple warnings while I was driving at highway speed. These included reduced acceleration, speed limited to 62 mph, service power steering, service traction control, rear axle system off, and unavailable forward-collision and adaptive-cruise functions.
2025 Cadillac Escalade · Electrical System · filed with NHTSA Sep 5, 2026
At 9,000 miles the engine on my 2026 Cadillac Escalade ESV started knocking and the dealership replaced it. They did not provide a loaner or a rental vehicle for the time the vehicle was at the shop. After the replacement, the new engine sounds the same and will probably needs replacing as well.
2026 Cadillac Escalade · Electrical System · filed with NHTSA Aug 28, 2026
Coffee was spilled on center console while transferring cup from Starbucks employee to cup holder. Cup was overfilled and lid wasn’t on properly. Immediately the dash panel started flashing and the service transmission light came on.
2024 Cadillac Escalade · Electrical System · filed with NHTSA May 3, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group154 other manufacturer communications filed against the Cadillac Escalade under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Cadillac list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N252529080 | Service campaign | Apr 1, 2026 | Service Update. Certain vehicles listed above may be missing a high voltage header plug on the RESS battery pack drive motor connector. Dea… |
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 25-NA-021 | Service bulletin | Jun 7, 2025 | This technical bulletin provides repair information to correct a customer concern of Radio Software Update W23E-178.1.2-M174-SQBR6-93.3. |
| 25-NA-153 | Service bulletin | Jun 5, 2025 | This informational bulletin provides Information on Rear Upper Body Structure Auxiliary Lamp Will Not Turn ON. |
| 22-NA-083 | Service bulletin | May 17, 2025 | This service bulletin provides Requirements for Replacement of the Dual Mode Cord Set Under Warranty. |
| 23-NA-151 | Service bulletin | May 16, 2025 | This service bulletin and criteria within are to determine the internal state of the High Voltage Battery and core return shipping method. |
| PIE0753I | Service bulletin | May 15, 2025 | This engineering information (EI) will assist GM to recover a small number of electric vehicle battery packs from customer-owned vehicles in… |
| 25-NA-044 | Service bulletin | May 14, 2025 | This service bulletin provides information for dealers/technicians on SPS2 Hybrid/EV Battery Data Retrieval for Service High Voltage DTCs. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac 25-NA-115 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 25-NA-115 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 25-NA-115 cover?
The manufacturer filed it against 4 model years: 2026 Cadillac Escalade, 2025 Cadillac Escalade, 2024 Cadillac Escalade, 2023 Cadillac Escalade. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.