Bentley bulletin 2069806/4
What it saysHVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. NHTSA’s full summary ↓
Bentley filed this with NHTSA as a service bulletin dated Sep 8, 2023, received Oct 6, 2023, about the equipment. It names 41 model years (2016–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationHVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2069806/4 | Service bulletin | Sep 8, 2023 | 10242269 | PDF, 473 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2016 Bentley Bentayga; 2019 Bentley Continental; 2019 Bentley Continental GT; 2016 Bentley Continental GT Cabrio; 2017 Bentley Continental GT Cabrio; 2018 Bentley Continental GT Cabrio; 2019 Bentley Continental GT Cabrio; 2020 Bentley Continental GT Cabrio; 2019 Bentley Flying Spur.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 32 model years this bulletin names have filed 20 complaints with NHTSA since 2015. 2 of them name Visibility/Wiper, Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The bad design of the Bentley Bentayga ventilation system at the front causes the screen to steam up all the time in humid weather making it very hard to see out the front window. You clean it and it is steamed again in 5 seconds. I have nearly hit a pedestrian because of the bad visibility on a relatively humid virginia day.
2017 Bentley Bentayga · Visibility/Wiper · filed with NHTSA Aug 31, 2017 · ODI 11020722
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group38 other manufacturer communications filed against these Bentley models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Bentley list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 2069806/5 | Service bulletin | Mar 25, 2024 | HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop… |
| 2073225/1 | Service bulletin | Mar 19, 2024 | Infotainment screen stuck on loading - Message visible within the Infotainment screen. Customer statement / workshop findings: One or a co… |
| 2066236/4 | Service bulletin | Mar 8, 2024 | Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Customer statement:… |
| 2065895/5 | Service bulletin | Mar 8, 2024 | Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle. Customer statement… |
| 2073231/1 | Service bulletin | Mar 4, 2024 | Loading system message in the Infotainment screen (screen stuck). Customer statement / workshop findings: The Infotainment system is stuck… |
| 2073166/1 | Service bulletin | Mar 4, 2024 | Software update to diagnostic address 0006 and 005B - Graphics mismatch in the TSR (SC24/03). Technical background: When the VIP seat adju… |
| 2069686/2 | Service bulletin | Feb 5, 2024 | Rear Seat Entertainment screens are not working. Customer statement / workshop findings: Rear Seat Entertainment screens are not working.… |
| 2049193/2 | Service bulletin | Jan 8, 2024 | Bentayga - A Post Water Deflector - Surface Contamination. Customer statement / workshop findings: Mottled appearance on A post water defl… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Bentley, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Bentley 2069806/4 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2069806/4 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 2069806/4 cover?
The manufacturer filed it against 41 model years: 2024 Bentley Bentayga, 2023 Bentley Bentayga, 2022 Bentley Bentayga, 2021 Bentley Bentayga, 2020 Bentley Bentayga, 2019 Bentley Bentayga and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.