Bentley bulletin 2069686/2
What it saysRear Seat Entertainment screens are not working. NHTSA’s full summary ↓
Bentley filed this with NHTSA as a service bulletin dated Feb 5, 2024, received Mar 5, 2024, about the equipment. It names 2 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRear Seat Entertainment screens are not working. Customer statement / workshop findings: Rear Seat Entertainment screens are not working. Technical background: In the event the rear screens are not working please refer to the Measure section of this TPI.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2069686/2 | Service bulletin | Feb 5, 2024 | 10250236 | PDF, 762 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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More bulletins about the equipment
Source: same model, same component group15 other manufacturer communications filed against the Bentley Bentayga under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Bentley list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 2069806/5 | Service bulletin | Mar 25, 2024 | HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop… |
| 2066236/4 | Service bulletin | Mar 8, 2024 | Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Customer statement:… |
| 2073231/1 | Service bulletin | Mar 4, 2024 | Loading system message in the Infotainment screen (screen stuck). Customer statement / workshop findings: The Infotainment system is stuck… |
| 2073166/1 | Service bulletin | Mar 4, 2024 | Software update to diagnostic address 0006 and 005B - Graphics mismatch in the TSR (SC24/03). Technical background: When the VIP seat adju… |
| 2049193/2 | Service bulletin | Jan 8, 2024 | Bentayga - A Post Water Deflector - Surface Contamination. Customer statement / workshop findings: Mottled appearance on A post water defl… |
| 2068866/3 | Service bulletin | Dec 18, 2023 | Rear doors do not fully open (Left and/or Right). Customer statement / workshop findings: - Rear door(s) dont fully open… |
| 2067597.3 | Service bulletin | Oct 12, 2023 | Door Speakers (Naim) not illuminating with the door(s) closed regardless if the exterior lights are on or off Customer Statement: The Naim… |
| 2066852.4 | Service bulletin | Oct 12, 2023 | Shaker Speaker - Diagnostic Checks Customer Statement: -Customer complains of poor quality music output from the shaker speaker due to a r… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Bentley, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Bentley 2069686/2 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2069686/2 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 2069686/2 cover?
The manufacturer filed it against 2 model years: 2024 Bentley Bentayga, 2023 Bentley Bentayga. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.