2019 Kia Soul
The 2019 Kia Soul is sold in the U.S. as an electric and gas compact SUV with 5 EPA-rated configurations. Its longest-range version, the Soul Electric, is EPA-rated at 111 miles with 108 MPGe combined efficiency. NHTSA lists 3 recall campaigns for this model year, 1 rated critical, which gives it a Safety Signal grade of C. Owners have filed 140 complaints, most often about the engine. NHTSA crash-tested it at 5 stars overall.

Specs & fuel economy
Source: EPA fueleconomy.gov| Configuration | Powertrain | Drive | Engine / motor | City | Hwy | Comb | Range | kWh/100mi | Charge (240V) | Annual fuel* |
|---|---|---|---|---|---|---|---|---|---|---|
| Soul Electric | Electric | FWD | 81 kW AC PMSM | 124 | 93 | 108 MPGe | 111 mi | 31.2 | 5 h | $700 |
| Soul | Gas | FWD | 1.6L 4-cyl turbo | 26 | 31 | 28 | — | — | — | $2,400 |
| Soul | Gas | FWD | 1.6L 4-cyl | 26 | 31 | 28 | — | — | — | $2,400 |
| Soul | Gas | FWD | 2.0L 4-cyl | 25 | 30 | 27 | — | — | — | $2,500 |
| Soul | Gas | FWD | 1.6L 4-cyl | 24 | 30 | 27 | — | — | — | $2,500 |
*EPA estimate at 15,000 miles/year at EPA reference fuel and electricity prices. fueleconomy.gov record ids: 40768, 40203, 40251, 40204, 40252.
Emissions & certification
Source: EPA emission certificates| Configuration | Smog rating | Emission standard | Where it can be sold new | SmartWay |
|---|---|---|---|---|
| Soul Electric | 10 / 10 | Federal Tier 3 Bin 0 / California ZEV | All 50 states (federal, all altitudes); California and states following California standards | SmartWay Elite |
| Soul | 3 / 10 | Federal Tier 3 Bin 125 / California LEV-II ULEV | All 50 states (federal, all altitudes); California and states following California standards | — |
| Soul | 3 / 10 | California LEV-III ULEV125 / Federal Tier 3 Bin 125 | All 50 states (federal, all altitudes); California and states following California standards | — |
| Soul | 5–7 / 10 | California LEV-III SULEV30 / Federal Tier 3 Bin 30 / California LEV-III ULEV70 | All 50 states (federal, all altitudes); California and states following California standards | — |
Certified for all fifty states, so it can be registered new anywhere in the U.S.
The smog rating scores tailpipe pollutants other than greenhouse gases, 1 (worst) to 10 (best), and is comparable only within a model year. The standard is the federal bin or California tier the configuration was certified to. Both come from the EPA certificate behind the window sticker.
Specifications filed with NHTSA
Source: NHTSA vPICDimensions Exterior
| Body style | Sport Utility Vehicle [SUV]/Multipurpose Vehicle [MPV] |
| Doors | 4 |
| GVWR class | Class 1B: 3,001 - 4,000 lb (1,360 - 1,814 kg) |
Engine Basics
| Cylinders | 4 |
| Displacement | 1.6 L |
Engine Output
| Horsepower | 130 hp |
Fuel Economy
| Fuel | Gasoline |
Seating
| Seat rows | 2 |
| Seating capacity | 5 seats |
Transmission
| Drivetrain | 4x2 |
| Transmission | Automatic |
| Transmission speeds | 6 |
Driver assistance
Standard: Anti-lock brakes, Backup camera, Electronic stability control
Filed by the manufacturer with NHTSA under the federal vehicle-identification rule and decoded from the VIN pattern — not a manufacturer press kit, so it describes the configurations we could identify rather than every trim (seen: Base, EV/EV -e, Exclaim, Plus). Figures for the trim you are looking at may differ.
Dimensions & weight
Source: Transport Canada| Length | 163.0 in |
| Width (body, without mirrors) | 70.9 in |
| Height | 63.0 in |
| Wheelbase | 101.2 in |
| Track, front | 61.8 in |
| Track, rear | 62.6 in |
| Curb weight | 2,873–3,325 lb |
| Weight distribution, front/rear | 61/39 |
Measured by Transport Canada for its Canadian Vehicle Specifications database, which covers the North American versions of each model — here 4 configurations: EV, EX, LX, Sx. Where a range is shown, those versions differ. Width is the body without mirrors, which is why it can read narrower than a brochure figure. Before we used it we checked it against the US manufacturer press kits we hold (27 Sep 2026): wheelbase agreed within 1% on every vehicle we could compare, length on 98%, and the curb weight fell inside the manufacturer's range on 96%. Source dataset. Contains information licensed under the Open Government Licence – Canada. Licence.
Factory warranty running out?
The 2019 Kia Soul is in the years where high-voltage electronics and module repairs land on the owner. What an extended plan does and does not cover is worth reading before a dealer quotes you one.
What to check before you buy →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Recalls (3)
Source: NHTSA recall databaseElectrical System
SC267Air Bags
SC226These are vehicle campaigns — the ones the automaker filed against this model. NHTSA also records equipment recalls, filed by a parts maker against a component (a tyre, a child seat, an aftermarket part), and those are not listed here or counted above. nhtsa.gov/recalls shows both for a VIN.
NHTSA defect investigations
Power Train:Automatic Transmission:Internal:Park Pawl — Vehicle Rollaway closed
On July 2, 2020, Kia America Inc. (Kia) filed safety recall 20V-389 for model year (MY) 2015-2016 Kia Soul EV vehicles. This recall was in response to allegations of unintended vehicle movement while in Park and provided updated electronic control unit software for the electronic parking brake logic as the remedy. The updated logic, which was included during production for MY 2017-2019 Kia Soul EV vehicles, automatically activates the electronic parking brake when the vehicle is powered off while the gear shift lever is in the Park position. On September 10, 2023, the Office of Defects Investigation (ODI) opened a Recall Query (RQ23-005) to investigate allegations of unintended vehicle movem
Opened Sep 10, 2023 · closed Jan 16, 2024 · action RQ23005 · the investigation’s page →
Electrical System:Propulsion System — Pedestrian alert sounds closed
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021. On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject mat
Opened Jan 27, 2023 · closed Aug 7, 2023 · action DP22005 · the investigation’s page →
Engine — Loss of Motive Power closed
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are
Opened Sep 12, 2022 · closed Dec 12, 2023 · action DP22003 · the investigation’s page →
Whether any of this applies to one specific Soul
A campaign covers a build range, not a model year, so two identical-looking cars from 2019 can differ. Both of these check a VIN against the manufacturer’s own list, free, in about ten seconds. Kia publishes its own lookup because federal rule 49 CFR 573.15 requires it to, and to keep it current to within seven days.
Hear about a recall before the letter does
The manufacturer’s letter is the last step of a recall: it has up to 60 days after filing to mail owners, at the address on the registration. We email you the day NHTSA posts a recall on the 2019 Kia Soul, with what to do next. Nothing else, ever — no newsletter, no marketing, one-click unsubscribe in every message.
Parts & accessories for the 2019 Kia Soul
Search by fitment on eBay Motors — OEM take-offs, aftermarket, and the trim pieces dealers no longer stock. The listing and the price are the seller's.
Find parts for this Soul →Owner complaints
Source: NHTSA complaint database13 involved a crash · 8 a fire · 14 injuries · 0 deaths reported
18 per 10,000 built · Kia reported 77,384 Soul built (its Early Warning production report to NHTSA)
Filed per year: 2019: 12 · 2020: 6 · 2021: 6 · 2022: 11 · 2023: 17 · 2024: 23 · 2025: 46 · 2026: 19
Most-cited components
In depth: engine problems →
In owners' own words
Filed with NHTSA by the people who own these cars, one per problem area. Quoted as written, with anything identifying removed.
I can be stoped on the road with the break pedal pushed all the way and the car still moves forward. At some points at stop lights I put my car in park so it won't move forward. This has happen a lot since I have bought the car in october of 2018
The contact owns a 2019 Kia Soul EV. The contact stated that while driving at an undisclosed speed, the vehicle started shaking abnormally. The contact drove the vehicle out of the street and into a parking space.
This happened July 8th, 2022. I was 2 hours away from home. I was driving on the highway and the vehicle shut-off. Before the car shut off, I heard a knocking sound. I got the car started, it went a few miles, and shut off again. It did this several times. It never over -heated.
Car began to experience knocking sounds from engine. Was told by independent mechanic it was the lifters and the vehicle was burning oil. On the way to the dealership, while driving uphill on a road with no shoulders, the vehicle started smoking and lost all power.
Air Bag did not properly inflate in collision. This caused impact to steering wheel which resulted in severe bruising. Has not been reproduced or inspected. Accident occurred December 32, 2021. No warning of failure, and no recall from manufacturer
Rear Windshield Spontaneously Shattering - 11:10pm EST August 20th. I left my residence and approached my car from behind in the parking lot. It was dark but my rear windshield was definitely in one piece and had not previously had any damage. I opened the driver door. As I sat in the seat, I heard what sounded like pebbles spilling.
Complaint counts are raw owner reports to NHTSA, not verified defects, and scale with how many were sold. Use them to spot patterns, not to rank.
Reported by Kia itself: 7 death-or-injury claims on this model year in its quarterly Early Warning reports to NHTSA (49 CFR 579.21): 1 killed, 10 injured, as claimed, not verified — about 9.0 per 100,000 built. Every Soul model year, by year and system → Dated and by system, they are exhibit F of the defect dossier.
When owners reported it
miles, typically
Half the 45 owner reports with an odometer reading on file fall between 20,000 and 99,000 miles. That is when problems get reported, which is not the same as when they start — and not a failure rate, because nobody knows how many of these cars never had a problem at all.
Median mileage by component
| Component | Reports | Median miles | Vs same age |
|---|---|---|---|
| Engine | 24 | 73,000 | 1.74× |
Vs same age is this model year’s median for the system divided by the median of every 2019-model-year complaint about the same system, all makes: under 1× means owners of this car reported it at lower mileage. Here, owners reported later: engine (1.74×). Which systems go early across the whole fleet: the component study.
Across 2018–2021 model years the Kia Soul ranks 60 of 79 nameplates in the odometer-at-first-complaint study: owners reported problems at 1.58× the mileage of vehicles the same age (median 33,000 miles against a fleet 23,512).
Odometer readings as filed by owners with NHTSA. Readings under 100 or over 400,000 miles are dropped as data entry rather than history, and a component needs at least 12 readings before a median is shown for it.
Crash ratings
Source: NHTSA NCAP| Configuration | Overall | Frontal | Side | Rollover | Rollover risk |
|---|---|---|---|---|---|
| SUV FWD | ★★★★★ | ★★★★★ | ★★★★★ | ★★★★☆ | 15% |
NHTSA New Car Assessment Program.
Service bulletins & campaigns
Source: NHTSA manufacturer communicationsMost often about: Engine, Electrical System, Equipment, Steering, Fuel/Propulsion System.
- TSB_CLI049_R2 Service bulletin2026-08-28 · Electrical System
- TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~
- SC334_OWNR_201 Service campaign2026-08-25 · Service Brakes
- VOLUNTARY SERVICE CAMPAIGN: OWNER RENOTIFICATION (SC334 Flight 201) - This document is the owner renotification advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the brake line(s) in certain 2014-2019 MY Soul vehicles that were originally sold in or are currently registered in states where heavy amounts of road salt are used. In addition, an anti-co
- CS2311_TSB_R4 Service bulletin2026-06-09 · Structure — Body
- TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION: CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia
- TSB_BOD336 Service bulletin2026-06-04 · Structure — Body
- TECHNICAL SERVICE BULLETIN: KEY AND CYLINDER SET REPLACEMENT - This bulletin provides information to replace the driver’s door lock and trunk lid key cylinders on some 2019-2024MY Kia vehicles listed below. On affected vehicles, the stored key code may not correspond to the mechanical key profile, which can result in incorrect key cutting when the original key is lost or damaged.
- PI2107_OWNR_501 Other2026-04-08 · Engine
- PRODUCT IMPROVEMENT CAMPAIGN: OWNER RENOTIFICATION (PI2107 Flight 501) - This document is the owner renotification advising that Kia is conducting an important Product Improvement Campaign to perform a software update on 2017-2019 MY Kia Soul vehicles equipped with 2.0-liter Nu GDI engines to protect the engine from excessive connecting rod bearing damage. The update will be done free of charge an
- SC267Z_TSB_R2 Service bulletin2026-03-05 · Fuel/Propulsion System
- TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z REV 2) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace the high-voltage battery pack assembly (HV BPA) on certain 2015-2019MY Soul EV (PS
- PS797 Other2025-12-09 · Back Over Prevention — Warnings
- PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane
- TSB_TRA046_R5 Service bulletin2025-04-17 · Power Train
- TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is
A service bulletin is the manufacturer telling its dealers how to diagnose or repair a known condition. It is not a recall, not a finding that the vehicle is defective, and the work is not automatically free — though a bulletin is often what a dealer works from when you describe a symptom, so quoting the document number can save a diagnosis. The count is every communication filed; the list shows the most recent, one entry per campaign, because a single campaign is usually filed as several documents on the same day. The summaries are NHTSA's; the full documents come from the manufacturer.
Diagnostic trouble codes on file
Source: NHTSA manufacturer communications and complaintsCodes documented against this model year in the federal record. A code appearing here does not mean this vehicle will set it — it means the code is part of this nameplate-year's documented history.
| Code | What it means | Most often filed under | Where it appears |
|---|---|---|---|
| P1326 P1326 on Kia → | Manufacturer-defined — the meaning is set by the automaker, not the standard. | Engine | 2 bulletins · 1 owner report |
| P0420 P0420 on Kia → | The catalytic converter on bank 1 is not cleaning up the exhaust as well as it should. | Engine · Catalytic converter → | 2 owner reports |
Generic codes (the second character is 0 or 2) mean the same thing on every vehicle sold in the United States. Manufacturer-specific codes (1 or 3) mean whatever the automaker assigned, and no honest source can define them for you — which is why the ones here carry the evidence instead of a definition. A code is a link when enough separate federal documents name it across the catalogue to be worth a page of its own; the rest are listed here, where the vehicle is the context that makes them mean something.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
At the New York inspection station
Source: New York State DMVIn New York’s inspection lanes over the 12 months to Oct 10, 2026, the 2019 Kia Soul failed the emissions check on 2.3% of first inspections — close to the 2.7% for every 2019 model-year vehicle inspected; and the safety inspection on 1.8% (every 2019 vehicle: 1.7%).
failed emissions
1,126 initial inspections of 1,091 vehicles.
| Measure | The 2019 Soul | Every 2019 vehicle | Behind it |
|---|---|---|---|
| Failed the emissions check | 2.3% | 2.7% | 1,121 |
| Failed the safety inspection | 1.8% | 1.7% | 1,126 |
| Air-bag warning lamp stayed lit | 0.18% | 0.20% | 1,126 |
| Miles driven a year | 9,757 | 9,904 | odometer at inspection |
| Average odometer | 70,815 | 72,084 | odometer at inspection |
New York’s emissions test on these model years is an on-board diagnostics check: it fails a car whose check-engine light is on or whose self-tests have not finished. First inspections only, so a car that failed and came back is counted once; private and special plates, not taxis, livery or commercial plates. A rate appears only where at least 200 inspections stand behind it. “Every 2019 vehicle” is every 2019 model-year car, SUV and pickup inspected in the same window, all makes. This is the state’s record of test results, not a reliability score by itself. Source: New York State Department of Motor Vehicles, Vehicle Inspections (data.ny.gov, Open NY terms).
Soul by model year
all years, side by side →Common questions about the 2019 Soul
Source: EPA, NHTSA and manufacturer press kitsDoes the 2019 Kia Soul have any recalls?
NHTSA has posted 3 recall campaigns for the 2019 Kia Soul, 1 of them rated critical. The most serious on file is 23V218000, covering Electrical System. Check your own VIN at nhtsa.gov/recalls; a recall applies to specific build ranges, not every car.
How safe is the 2019 Kia Soul?
NHTSA gave the 2019 Kia Soul 5 stars overall in its New Car Assessment Program tests — 5-star frontal crash, 5-star side crash, 4-star rollover. WhichTrim also grades it C (72/100) on its recall record, which is a different question from crash protection.
What is the fuel economy of the 2019 Kia Soul?
Across the 5 EPA-rated configurations of the 2019 Kia Soul, the best EPA combined figure is 28 mpg (MPGe on the electrified versions) and the longest EPA range is 111 miles on a charge. Figures are the EPA's own, per configuration, and every one is listed above.
What are the dimensions of the 2019 Kia Soul?
Transport Canada measured it at 163.0 in long, 70.9 in wide (body, without mirrors), 63.0 in tall, on a 101.2 in wheelbase. Curb weight: 2,873–3,325 lb depending on configuration. Those are its measurements of the North American versions; every figure is in the table above.
What do owners complain about on the 2019 Kia Soul?
Owners have filed 140 complaints with NHTSA about the 2019 Kia Soul, most often about engine, unspecified, air bags. Of those, 13 involved a crash, 8 a fire, 14 reported injuries. Complaints are unverified owner reports, so treat the pattern as a signal and the individual report as an anecdote.
How clean is the 2019 Kia Soul?
The EPA smog rating for the 2019 Kia Soul runs 3 to 10 out of 10 across its configurations. That score covers tailpipe pollutants other than greenhouse gases, and it only compares vehicles within the same model year. It is certified for all fifty states, so it can be registered new anywhere in the U.S. Its configurations were certified to different standards — California LEV-II ULEV, California LEV-III SULEV30, California LEV-III ULEV125, California LEV-III ULEV70, California ZEV, Federal Tier 3 Bin 0, Federal Tier 3 Bin 125, Federal Tier 3 Bin 30 — which the table above lists per configuration.
Are there service bulletins for the 2019 Kia Soul?
The manufacturer has filed 138 service bulletins and related communications with NHTSA for the 2019 Kia Soul, most often covering engine, electrical system, equipment. The most recent is dated 2026-08-28. A bulletin is not a recall: it is the repair procedure a manufacturer sends its dealers for a condition it knows about, and the work is not automatically paid for. It is still worth knowing — if the symptom matches, quoting the bulletin number at the service desk can save a diagnosis. The document numbers and summaries are listed above.
How does the 2019 Kia Soul do at state inspection?
In New York’s inspection lanes over the 12 months to Oct 10, 2026, the 2019 Kia Soul failed the emissions check on 2.3% of first inspections — close to the 2.7% for every 2019 model-year vehicle inspected; and the safety inspection on 1.8% (every 2019 vehicle: 1.7%). The figures are New York State DMV’s own inspection records, first inspections only, and the table above sets each one against every vehicle of the same model year.
What we hold, and what an empty row means
Paid vehicle-history reports will not tell you the difference between “nothing happened to this car” and “we never received that record” — both of the big two say as much in their own help pages. Most of what is on this page comes from complete federal registers, so we can tell you which is which, row by row.
| Data | Held | Source | What it covers — or what empty means |
|---|---|---|---|
| Fuel economy & configurations | 5 configurations | EPA certification records | Every configuration the EPA certified for sale, with its own test figures. |
| Emission certificates | 5 configurations | EPA emission certificates | Smog rating, standard and the sales area that decides where the car can be sold new. |
| Recalls | 3 | NHTSA recall campaigns | A complete federal register: every campaign covering this model year, with severity and advisory flags. |
| Owner complaints | 140 | NHTSA complaint database | Also complete, but unverified: these are reports owners filed, not findings. Counts scale with how many were sold. |
| Crash ratings | 1 tested | NHTSA NCAP | Only the configurations NHTSA chose to crash-test, which is never all of them. |
| Service bulletins | 138 | NHTSA manufacturer communications | Everything the manufacturer told its dealers about a defect or malfunction, short of a recall. |
| Investigations | 3 | NHTSA Office of Defects Investigation | Open and closed defect investigations, with the agency's own narrative. |
| Driver-assist crash reports | none | NHTSA Standing General Order 2021-01 | No report has been filed. Only entities named in the order report, and only crashes they hear of — so this is also what an unequipped car, or a manufacturer without telematics, looks like. |
| Specifications filed with NHTSA | 12 fields | NHTSA vPIC, decoded from VIN patterns | What the manufacturer filed under the federal VIN rule — a configuration, not the full trim ladder. |
| Measured dimensions | 7 fields | Transport Canada, Canadian Vehicle Specifications | Length, width, height, wheelbase, track and curb weight, measured on the North American versions. |
| Trims, pricing & equipment | none | Manufacturer press kit | We have not transcribed a press kit for this model year yet. This is our gap, not the manufacturer's — the one row here where an empty cell means we are behind. |
Rebuilt nightly; this page was generated 2026-10-26. Every figure above is traceable to the source named beside it, and the JSON for this page carries the same values with their identifiers.
Sources & method
Safety Signal starts every model-year at 100 and subtracts points per open NHTSA recall campaign by severity: critical 15 (fire risk, park-outside or do-not-drive advisories), high 8 (brakes, steering, airbags, loss of drive power, structure, battery), moderate 6, minor 3 (software, labels, lighting fixed by an update). The most serious recall counts in full and each further one counts 85% of the one before, because a vehicle sold in millions is recalled more often than a rare one without being more dangerous — and because a flat subtraction bottomed the scale out, scoring a vehicle with 22 recalls within a point of one with six. A ≥ 90, B ≥ 80, C ≥ 70, D ≥ 60, otherwise F. Read it as what it counts: recall campaigns on the federal record, weighted by severity. The damping reduces the sales bias by roughly 40% but does not remove it: like our complaint counts, this is not normalized by how many were sold, so a best-seller still scores somewhat worse than an obscure model with the same real risk. NHTSA crash ratings, do-not-drive and park-outside advisories, and the crash, fire, injury and death counts in owner complaints are reported separately on every page and never blended into the letter — a vehicle can hold five stars and a poor letter at once, and where that happens we say so rather than leave you to notice. Because the scale subtracts from a clean sheet, a model year too new to have been recalled, complained about or bulletined scores full marks on an empty record; we label those grades provisional rather than present them as earned.
EPA figures come from fueleconomy.gov vehicle records. Recalls, complaints, investigations and crash ratings come from NHTSA's public flat files, refreshed nightly.