Volkswagen and Audi bulletin SM 15-2024
What it saysThis special notice is to inform dealers to return the parts listed if it meets the criteria provided. NHTSA’s full summary ↓
Volkswagen and Audi filed this with NHTSA as a service bulletin dated Mar 5, 2024, received Apr 4, 2024, about the equipment. It names 9 model years across Volkswagen and Audi (2021–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Volkswagen · Audi.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis special notice is to inform dealers to return the parts listed if it meets the criteria provided.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SM 15-2024 | Service bulletin | Mar 5, 2024 | 10251527 | PDF, 347 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 1EA-816-681-D | — | — | |
| 1EA-816-682-D | — | — | |
| 1EA-816-701-D | — | — | |
| 1EA-816-702-D | — | — |
Read by machine from the document NHTSA serves (1 page), read Sep 30, 2026. A part number is shown only where it matches Volkswagen and Audi’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themVolkswagen 5 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 1,075 complaints with NHTSA since 2015.
On the 2023 Volkswagen ID.4, the 12 owners who gave an odometer reading for Equipment reported it at a median of 13,477 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group73 other manufacturer communications filed against these Volkswagen and Audi models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| A9124022062466_5 | Service bulletin | Apr 18, 2024 | This bulletin provides information when Apple CarPlay cannot be started using the Wi-Fi connection (Wireless Carplay). |
| VIN4APIN20240408 | Service bulletin | Apr 8, 2024 | Customer states rattle from below the vehicle Customer states MIL-on, P0442 stored in ECM memory Customer states Mill-on, P0462 and/or P04… |
| A9124992073629_1 | Service bulletin | Apr 8, 2024 | This bulletin provides information when the Apple CarPlay connection is dropped repeatedly in short intervals. |
| Circular 06H6 | Service bulletin | Mar 22, 2024 | Volkswagen is providing an owner's manual supplement that describes a revision in the Tire load and vehicle load, determining the correct lo… |
| SM 21-2024 | Service bulletin | Mar 22, 2024 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
| Dealer 06H6 | Service bulletin | Mar 21, 2024 | Volkswagen is providing an owner's manual supplement that describes a revision in the Tire load and vehicle load, determining the correct lo… |
| V9124032072988_2 | Service bulletin | Mar 11, 2024 | Infotainment message repeatedly appears. By confirming message several user setting are reset. Message something reoccurs. |
| AVIN4PIN20240305 | Service bulletin | Mar 5, 2024 | Noise from front door trim panel while driving Low coolant warning in cluster, coolant level is correct Front window inoperative Air susp… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen and Audi, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen and Audi SM 15-2024 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SM 15-2024 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SM 15-2024 cover?
The manufacturer filed it against 9 model years across 2 brands (Volkswagen and Audi): 2025 Audi Q4 e-tron, 2024 Audi Q4 e-tron, 2023 Audi Q4 e-tron, 2022 Audi Q4 e-tron, 2025 Volkswagen ID.4, 2024 Volkswagen ID.4 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.