Volkswagen and Audi bulletin SM 14 2025
What it saysThis special notice is to inform dealers to return the parts listed if it meets the criteria provided. NHTSA’s full summary ↓
Volkswagen and Audi filed this with NHTSA as a manufacturer communication dated Feb 18, 2025, received Mar 5, 2025, about the electrical system. It names 11 model years across Volkswagen and Audi (2021–2026). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Volkswagen · Audi.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis special notice is to inform dealers to return the parts listed if it meets the criteria provided.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SM 14 2025 | Other | Feb 18, 2025 | 11014945 |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 1EE-937-086-A | — | — | |
| 1EE-937-089-C | — | — |
Read by machine from the document NHTSA serves (1 page), read Sep 30, 2026. A part number is shown only where it matches Volkswagen and Audi’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themVolkswagen 6 model years
Audi 5 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 11 model years this bulletin names have filed 1,101 complaints with NHTSA since 2015. 563 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2023 Volkswagen ID.4, the 28 owners who gave an odometer reading for Electrical System reported it at a median of 12,800 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
To start, have requested the vehicle paperwork many times and the dealership has failed to give me a copy. The real problem started when i took my EV to get checked as the battery was not lasting long, they said it was normal, took it again as it stopped charging on type 1 and 2 chargers, they now said it was the Onboard charging module.
2024 Volkswagen ID.4 · Electrical System · filed with NHTSA Oct 6, 2025 · ODI 11691532
I tried to charge my Q4 at home, the charging connector to the car had warning red light. So, I checked up dashboard. It's said that AC charging is limited. Eventually, I can't charge. I went to the audi dealer. They said it's simple software issue. Waited 2 hours, one day works fine. Same issue. They don't know what to do.
2025 Audi Q4 e-tron · Electrical System · filed with NHTSA Sep 26, 2026 · ODI 11767194
Within the first 6 months of owning the car my 2024 Audi Q4 E-tron premium door handle lock - unlock would not work and the car would intermittently not start. The dealership service replaced the 12-volt battery which has corrected the door handle lock-unlock issue; however, it has not corrected the no start problem.
2024 Audi Q4 e-tron · Electrical System · filed with NHTSA Aug 19, 2026 · ODI 11757936
In depth: 2023 Volkswagen ID.4 electrical problems → · 2022 Volkswagen ID.4 electrical problems → · 2021 Volkswagen ID.4 electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group448 other manufacturer communications filed against these Volkswagen and Audi models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| V9324012073298_4 | Service bulletin | Sep 30, 2026 | range reduction / battery cell replacement |
| V9326032083367_1 | Service bulletin | Sep 23, 2026 | Steps to take if DTC P0AA500 (DA:008C) |
| TSB_2068573_6 | Service bulletin | Sep 18, 2026 | This bulletin provides information when the rear parking sensor sometimes does not work, rear parking sensor loose, rear parking sensor faul… |
| TSB_2082962_2 | Service bulletin | Sep 14, 2026 | This bulletin provides a combined software update; ID. S 5.6.3 for Audi Q4 V7T BL. |
| TSB_2083185_1 | Service bulletin | Sep 8, 2026 | This bulletin provides information when timer-based charging is faulty; charging target exceeded (Q4 e-tron). |
| TSB_2082961_2 | Service bulletin | Sep 8, 2026 | This bulletin provides information about the combined softare update ID. S 5.6.3 Audi Q4 - with V7G and without S7E. |
| TSB_2083187_1 | Service bulletin | Sep 2, 2026 | This bulletin provides informaiotn when the vehicle does not charge; HV charging connector lock faulty. DTC 00C6, P0D9400. |
| TSB_2079214_4 | Service bulletin | Sep 2, 2026 | This bulletin provides information regarding fault finding and repair information for electric tailgate. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen and Audi, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen and Audi SM 14 2025 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SM 14 2025 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Volkswagen warranty extension on file lists the ones Volkswagen has filed.
Which vehicles does SM 14 2025 cover?
The manufacturer filed it against 11 model years across 2 brands (Volkswagen and Audi): 2026 Audi Q4 e-tron, 2025 Audi Q4 e-tron, 2024 Audi Q4 e-tron, 2023 Audi Q4 e-tron, 2022 Audi Q4 e-tron, 2026 Volkswagen ID.4 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.