Toyota bulletin TSB-0032-23
What it saysTSB: Some 2019 ? 2022 model year Avalon and Avalon Hybrid and 2018 ? 2023 model year Camry and Camry Hybrid vehicles may exhibit a condition in which the carpet underneath the door scuff plate becomes untucked… NHTSA’s full summary ↓
Toyota filed this with NHTSA as a service bulletin dated Jun 5, 2023, received Jul 31, 2023, about the equipment. It names 10 model years (2018–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTSB: Some 2019 ? 2022 model year Avalon and Avalon Hybrid and 2018 ? 2023 model year Camry and Camry Hybrid vehicles may exhibit a condition in which the carpet underneath the door scuff plate becomes untucked or a carpet loop is torn. The condition(s) can occur on both the front driver and front passenger sides of the vehicles
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB-0032-23 | Service bulletin | Jun 5, 2023 | 10240052 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 10 model years this bulletin names have filed 1,895 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group9 other manufacturer communications filed against these Toyota models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Toyota list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB010622 | Service bulletin | Feb 20, 2024 | TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool… |
| TSB002623 | Service bulletin | Feb 19, 2024 | TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines sho… |
| TSB002823 | Service bulletin | Feb 13, 2024 | TSB: 2024 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In a… |
| TSB002423 | Service bulletin | Feb 13, 2024 | TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include stora… |
| T-SB-0004-24 | Service bulletin | Feb 6, 2024 | TSB: 2025 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In a… |
| LSB001923 | Service bulletin | Aug 24, 2023 | TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines sho… |
| T-SB-0032-23 | Service bulletin | Jul 27, 2023 | TSB: Some 2019 ? 2022 model year Avalon and Avalon Hybrid and 2018 ? 2023 model year Camry and Camry Hybrid vehicles may exhibit a condition… |
| T-SB-0057-18 | Service bulletin | May 30, 2023 | TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0043-14. ? Applicability has been… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Toyota, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Toyota TSB-0032-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB-0032-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.
Which vehicles does TSB-0032-23 cover?
The manufacturer filed it against 10 model years: 2022 Toyota Avalon, 2021 Toyota Avalon, 2020 Toyota Avalon, 2019 Toyota Avalon, 2023 Toyota Camry, 2022 Toyota Camry and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.