Porsche bulletin No. 09-23
What it saysTechnical information on warranty information - warranty extension for air conditioning system servo motors NHTSA’s full summary ↓
Porsche filed this with NHTSA as a service bulletin dated Aug 21, 2024, received Mar 4, 2023, about the fuel/propulsion system — 3 documents under this number. It names 16 model years (2020–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTechnical information on warranty information - warranty extension for air conditioning system servo motors
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| No. 09-23 | Service bulletin | Aug 21, 2024 | 11007047 | PDF, 824 KB |
| No. 09-23 | Service bulletin | Jul 2, 2024 | 11005598 | PDF, 67 KB |
| No. 09-23 | Service bulletin | Feb 27, 2023 | 10232445 | PDF, 47 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2023 Porsche Carrera; 2023 Porsche Carrera 4; 2023 Porsche Carrera 4 GTS; 2023 Porsche Carrera 4S; 2023 Porsche Carrera GTS; 2023 Porsche Carrera S.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 10 model years this bulletin names have filed 297 complaints with NHTSA since 2015. 177 of them name Electrical System, Fuel/Propulsion System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
In-car entertainment, transmissions controls, audio controls, climate controls (front and rear) , car will shut off without turning the key in off position, often times the vehicle will just terminate a call with no warning - no explantion, the rear camera on the screen in reverse show the rear of the car but it stays on for like 10…
2023 Porsche Cayenne · Electrical System · filed with NHTSA Jan 7, 2025 · ODI 11634723
The car is an electric car. I was driving on the highway and the car shut down completely leaving me without power steering, engine control error, electrical system error. I had to glide to the shoulder of the highway. Luckily traffic was light enough that I was able to get over on the highway and avoid getting hit by other vehicles.
2023 Porsche Taycan · Electrical System · filed with NHTSA Oct 18, 2026 · ODI 11771935
A message appeared on the dashboard indicating a "Critical Electrical Failure" and "Park Safely" when I turned the key to start the car. This car is a plug-in e-hybrid (my 3rd of this model) and I always assumed that in case of a major failure, I could either use the engine or the electric propulsion system. This was not the case.
2023 Porsche Panamera · Electrical System · filed with NHTSA Jul 26, 2023 · ODI 11534599
In depth: 2020 Porsche Taycan electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the fuel/propulsion system
Source: same model, same component group33 other manufacturer communications filed against these Porsche models under the same component group (fuel/propulsion system), newest first. The eight newest are listed; the rest are on the Porsche list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| No. 103-25-2 | Service bulletin | Sep 23, 2026 | Technical Information for Need to Replace Components of the High-Voltage Battery - High-Voltage Battery Control Unit / Cell module; No Mixed… |
| WTL2 | Service campaign | Sep 1, 2026 | Porsche intranet posting for Campaign WTL2 – Replacing Electric Passenger Compartment Heater |
| GR13D804 | Service bulletin | Sep 1, 2026 | Parts Information for Parts Withdrawal - High-Voltage Heating (PTC) |
| WTH1 | Over-the-air update | Aug 24, 2026 | Porsche intranet post for Campaign WTH1 Over-the-Air (OTA) Update - Reprogramming high-voltage central box (JX6) |
| No. 240-24-5 | Service bulletin | Aug 5, 2026 | Technical Information for Replacement Requirement for 22 kW High-Voltage Charger - OBC |
| WNM9 | Service campaign | Jul 9, 2026 | Re-Programming DME Control Unit (Workshop Campaign) |
| WTB0 | Service campaign | Jul 6, 2026 | Reprogramming the engine ECU to resolve fan blockage fault codes |
| nO. d766 | Service bulletin | Feb 23, 2026 | Parts information for parts withdrawal involving the fuel filler flap and the charge cable for mains socket. Part numbers 976809857E and 7PP… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Porsche, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Porsche No. 09-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the No. 09-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Porsche warranty extension on file lists the ones Porsche has filed.
Which vehicles does No. 09-23 cover?
The manufacturer filed it against 16 model years: 2023 Porsche 718, 2023 Porsche 911, 2022 Porsche 911, 2023 Porsche Cayenne, 2023 Porsche Macan, 2023 Porsche Panamera and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.