Mercedes-Benz bulletin LI72.20-P-078562
What it saysComplaint Noises (creaking/squeaking) from liftgate lock while driving. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Jan 4, 2025, received Nov 13, 2024, about the structure — 2 documents under this number. It names 11 model years (2022–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationComplaint Noises (creaking/squeaking) from liftgate lock while driving. Cause Under analysis Remedy 1. Grease liftgate lock at the marked position with A0009893860 and then carry out an additional drive to assess the noise. 2. If the noise is remedied, vehicle return to the customer 3. If the noise continues, please create TIPS case with videos of the problem and send to the Body/Chassis/Entertainment inbox.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI72.20-P-078562 | Service bulletin | Jan 4, 2025 | 11012626 | PDF, 174 KB |
| LI72.20-P-078562 | Service bulletin | Nov 13, 2024 | 11010484 | PDF, 35 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| A0009893860 | — | — |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Mercedes-Benz’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 11 model years this bulletin names have filed 187 complaints with NHTSA since 2015.
NHTSA Recall 26V481 (Mercedes-Benz recall no. Interim owner notification letter dated September 18, 2026, titled "Replace Driver Door Lock." The micro-switch in the driver door lock may corrode and fail to detect an open driver door, which can prevent the electronic parking brake or "Auto-Park" feature from engaging automatically.
2023 Mercedes-Benz GLB-Class · Structure · filed with NHTSA Sep 23, 2026 · ODI 11766570
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group11 other manufacturer communications filed against these Mercedes-Benz models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI82.62-P-078631 | Service bulletin | Sep 14, 2026 | Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all rem… |
| LI72.20-P-075746 | Service bulletin | Aug 24, 2026 | Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EX… |
| LI67.10-P-071418 | Service bulletin | May 13, 2026 | Complaint Wind noises in area along the top of windshield at speeds above 60mph. Cause Insufficient sealing between the windshield lip seal… |
| LI72.20-P-079685 | Service bulletin | Sep 16, 2025 | Complaint Bulging and contact of the rear spoiler when hatch is opened (picture 1-1). When opening the rear hatch, the rear spoiler rests at… |
| NCU - 2025070007 | Service campaign | Aug 2, 2025 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, a heat shield might not have… |
| LI88.60-P-072093 | Service bulletin | Jan 24, 2025 | Complaint Fuel door may require several attempts to open. Please note that if the complaint "Fuel filler flap not opening" occurs, it is imp… |
| NCU - 2024110007 | Service campaign | Dec 13, 2024 | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2024 CLA and GLA… |
| CL - 2024110007 | Other | Dec 13, 2024 | Please visit an authorized Mercedes-Benz dealer where they will replace the rear axle flex disk, free of charge. Schedule an appointment by… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI72.20-P-078562 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI72.20-P-078562 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI72.20-P-078562 cover?
The manufacturer filed it against 11 model years: 2024 Mercedes-Benz EQB, 2023 Mercedes-Benz EQB, 2022 Mercedes-Benz EQB, 2025 Mercedes-Benz GLA-Class, 2024 Mercedes-Benz GLA-Class, 2023 Mercedes-Benz GLA-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.