Mercedes-Benz service campaign NCU - 2025070007
What it saysMercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, a heat shield might not have been installed on the integral carrier. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service campaign dated Aug 2, 2025, received Aug 1, 2025, about the structure. It names 3 model years (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, a heat shield might not have been installed on the integral carrier. As a result, the integral carrier may be subjected to increased temperatures, negatively affecting its corrosion resistance. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will inspect integral carrier and install a heat shield, if necessary.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| NCU - 2025070007 | Service campaign | Aug 2, 2025 | 11021139 | PDF, 771 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty |
|---|---|---|
| A 177 682 47 01 | Heat shield | — |
Read by machine from the document NHTSA serves (5 pages), read Sep 30, 2026. A part number is shown only where it matches Mercedes-Benz’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 10 complaints with NHTSA since 2015. 1 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group13 other manufacturer communications filed against these Mercedes-Benz models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI82.62-P-078631 | Service bulletin | Sep 14, 2026 | Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all rem… |
| LI72.20-P-075746 | Service bulletin | Aug 24, 2026 | Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EX… |
| NCU - 2026070001 | Service campaign | Jul 24, 2026 | Check/test procedure: 1. Open hood. 2. Check clinch points against fault pattern A (Figure 2) or fault pattern B (Figure 3). Visual inspecti… |
| LI67.10-P-071418 | Service bulletin | May 13, 2026 | Complaint Wind noises in area along the top of windshield at speeds above 60mph. Cause Insufficient sealing between the windshield lip seal… |
| LI72.20-P-079685 | Service bulletin | Sep 16, 2025 | Complaint Bulging and contact of the rear spoiler when hatch is opened (picture 1-1). When opening the rear hatch, the rear spoiler rests at… |
| LI88.60-P-072093 | Service bulletin | Jan 24, 2025 | Complaint Fuel door may require several attempts to open. Please note that if the complaint "Fuel filler flap not opening" occurs, it is imp… |
| LI72.20-P-078562 | Service bulletin | Jan 4, 2025 | Complaint Noises (creaking/squeaking) from liftgate lock while driving. Cause Under analysis Remedy 1. Grease liftgate lock at the marked po… |
| NCU - 2024110007 | Service campaign | Dec 13, 2024 | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2024 CLA and GLA… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz NCU - 2025070007 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NCU - 2025070007 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does NCU - 2025070007 cover?
The manufacturer filed it against 3 model years: 2024 Mercedes-Benz CLA-Class, 2024 Mercedes-Benz GLA-Class, 2024 Mercedes-Benz GLB-Class. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.