Mercedes-Benz bulletin CL - 2024110007
What it saysPlease visit an authorized Mercedes-Benz dealer where they will replace the rear axle flex disk, free of charge. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a manufacturer communication dated Dec 13, 2024, received Dec 16, 2024, about the structure — 2 documents under this number. It names 10 model years (2020–2024). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Please visit an authorized Mercedes-Benz dealer where they will replace the rear axle flex disk, free of charge. Schedule an appointment by contacting the MBUSA Customer Care Center at 1- 800-367-6372, or locate your nearest dealer using the QR code and “Find a Dealer” section.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| CL - 2024110007 | Other | Dec 13, 2024 | 11013877 | PDF, 129 KB |
| CL - 2024110007 | Other | Dec 13, 2024 | 11011848 | PDF, 129 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 10 model years this bulletin names have filed 96 complaints with NHTSA since 2015. 7 of them name Power Train, Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I have a 2020 GLA 250 4 matic mileage 62000 with a rear differential failure Was confirmed by a dealer. Mercedes is aware of this problem, there should be a safety recall before someone gets hurt
2020 Mercedes-Benz GLA-Class · Structure · filed with NHTSA Sep 30, 2026 · ODI 11768142
Cowl vent grille openings allowed normal environmental debris to accumulate, plug drainage and divert water onto electrical components and potentially result in a fire if not addressed.
2021 Mercedes-Benz GLA-Class · Structure · filed with NHTSA Jun 13, 2026 · ODI 11743847
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group11 other manufacturer communications filed against these Mercedes-Benz models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI82.62-P-078631 | Service bulletin | Sep 14, 2026 | Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all rem… |
| LI72.20-P-075746 | Service bulletin | Aug 24, 2026 | Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EX… |
| NCU - 2026070001 | Service campaign | Jul 24, 2026 | Check/test procedure: 1. Open hood. 2. Check clinch points against fault pattern A (Figure 2) or fault pattern B (Figure 3). Visual inspecti… |
| LI67.10-P-071418 | Service bulletin | May 13, 2026 | Complaint Wind noises in area along the top of windshield at speeds above 60mph. Cause Insufficient sealing between the windshield lip seal… |
| NCU - 2025070007 | Service campaign | Aug 2, 2025 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, a heat shield might not have… |
| LI88.60-P-072093 | Service bulletin | Jan 24, 2025 | Complaint Fuel door may require several attempts to open. Please note that if the complaint "Fuel filler flap not opening" occurs, it is imp… |
| LI72.20-P-078562 | Service bulletin | Jan 4, 2025 | Complaint Noises (creaking/squeaking) from liftgate lock while driving. Cause Under analysis Remedy 1. Grease liftgate lock at the marked po… |
| NCU - 2024110007 | Service campaign | Dec 13, 2024 | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2024 CLA and GLA… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz CL - 2024110007 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CL - 2024110007 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does CL - 2024110007 cover?
The manufacturer filed it against 10 model years: 2024 Mercedes-Benz CLA-Class, 2023 Mercedes-Benz CLA-Class, 2022 Mercedes-Benz CLA-Class, 2021 Mercedes-Benz CLA-Class, 2020 Mercedes-Benz CLA-Class, 2024 Mercedes-Benz GLA-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.