Mercedes-Benz service campaign NCU - 2024110007
Mercedes-Benz filed this with NHTSA as a service campaign dated Dec 13, 2024, received Dec 16, 2024, about the power train. It names 10 model years (2020–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMercedes-Benz AG (“MBAG�), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2024 CLA and GLA (118 and 247 platform) vehicles, the rear axle flex disk may not correspond to current specifications. In this case, the flex disk may have been exposed to high temperatures from the exhaust system. As a result, the connecting screws could tear loose from the flex disk, resulting in knocking noises from the rear axle. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will replace the flex disk and install an additional heat shield.
Document filed under this number
| Document | Kind | Dated | NHTSA id |
|---|---|---|---|
| NCU - 2024110007 | Service campaign | Dec 13, 2024 | 11011845 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5; the full text comes from the manufacturer or a dealer. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. Quote it at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz NCU - 2024110007 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NCU - 2024110007 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does NCU - 2024110007 cover?
The manufacturer filed it against 10 model years: 2024 Mercedes-Benz CLA-Class, 2023 Mercedes-Benz CLA-Class, 2022 Mercedes-Benz CLA-Class, 2021 Mercedes-Benz CLA-Class, 2020 Mercedes-Benz CLA-Class, 2024 Mercedes-Benz GLA-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.