Mercedes-Benz service campaign 2025080008
What it saysMBAG has determined the software of the control unit for the anti-theft warning system does not correspond to the current production configuration. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service campaign dated Sep 4, 2025, received Oct 7, 2025, about the electrical system. It names 6 model years (2019–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
MBAG has determined the software of the control unit for the anti-theft warning system does not correspond to the current production configuration. There is a possibility that the alarm system (EDW) could be triggered while the vehicle is parked and locked. MBUSA is conducting a service campaign. An authorized Mercedes-Benz Sprinter dealer will update the anti-theft system software on the affected vehicles.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2025080008 | Service campaign | Sep 4, 2025 | 11023975 | PDF, 346 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 385 complaints with NHTSA since 2015. 74 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V360000 (Electrical System, Communication) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2020 Mercedes-Benz Sprinter · Electrical System · filed with NHTSA Sep 9, 2022 · ODI 11483702
Charging issue with house battery side of class B camping van. It became somewhat apparent the system was not charging properly and quickly escalated to a high overcharge situation, followed by evidence of electrical short in smells and possible smoke in engine bay. The car was in for service for a month and a half.
2022 Mercedes-Benz Sprinter · Electrical System · filed with NHTSA Jan 30, 2025 · ODI 11639645
The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE.
2019 Mercedes-Benz Sprinter · Electrical System · filed with NHTSA Nov 10, 2024 · ODI 11624407
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group3 other manufacturer communications filed against the Mercedes-Benz Sprinter under the same component group (electrical system), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI49.20-N-079157_6 | Service bulletin | Jun 24, 2025 | Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F… |
| LI47.70-N-079422_1 | Service bulletin | Jun 12, 2025 | HV battery is not charging to its full capacity with restricted maximum SoC Complaint The vehicle's HV battery is not charging to its full c… |
| LI88.30-N-078036 | Service bulletin | Jul 14, 2024 | Complaint T57 Electric step inoperative with warning on cluster. Cause Possible damage to end position sensors. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz 2025080008 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2025080008 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 2025080008 cover?
The manufacturer filed it against 6 model years: 2024 Mercedes-Benz Sprinter, 2023 Mercedes-Benz Sprinter, 2022 Mercedes-Benz Sprinter, 2021 Mercedes-Benz Sprinter, 2020 Mercedes-Benz Sprinter, 2019 Mercedes-Benz Sprinter. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.