Mazda bulletin SA-007-24a
What it saysThis information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Apr 2, 2024, received May 4, 2024, about the equipment adaptive/mobility. It names 16 model years (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-007-24a | Service bulletin | Apr 2, 2024 | 10254185 | PDF, 570 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the equipment adaptive/mobility for the 2024 CX-30 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 16 model years this bulletin names have filed 1,000 complaints with NHTSA since 2015. 246 of them name Forward Collision Avoidance, Service Brakes — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Mazda Mazda3, the 12 owners who gave an odometer reading for Service Brakes reported it at a median of 7,300 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The active braking support feature of this vehicle falsely warns me of an imminent collision. It happens pretty often, the system is obviously not quite smart enough. Last week, while accelerating away from a stop light in moderately heavy traffic, the active braking system APPLIED THE BRAKES in a panic manner, causing the vehicle to…
2023 Mazda Mazda3 · Forward Collision Avoidance · filed with NHTSA Jan 23, 2025 · ODI 11638015
These issues been happening since the second month I owned my 2019 Mazda 3 hatchback. 1- suspensions, they're very rough & harsh., they bounce so much for no reason, I damaged one tire already while I was driving on i476 normal highway where I stepped on normal pothole ended up damaging my tire, suspensions are really dangers on all…
2019 Mazda Mazda3 · Service Brakes · filed with NHTSA May 24, 2020 · ODI 11325706
I am reporting a safety problem with the adaptive cruise control feature of my 2023 Mazda CX-90. The adaptive cruise control system does not detect the lanes correctly and applies the brakes unnecessarily, even when there are no cars in front of me. This happens especially on curves and when there are trucks on other lanes.
2024 Mazda CX-90 · Forward Collision Avoidance · filed with NHTSA Nov 29, 2023 · ODI 11557440
In depth: 2024 Mazda CX-90 automatic emergency braking problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment adaptive/mobility
Source: same model, same component group20 other manufacturer communications filed against these Mazda models under the same component group (equipment adaptive/mobility), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-027-24 | Service bulletin | Apr 26, 2024 | Some customers may complain about infotainment center display. Peeling, spider cracks and white dots. |
| SA-020-24a | Service bulletin | Apr 23, 2024 | The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service A… |
| SA-006-24 | Service bulletin | Feb 1, 2024 | Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. |
| 15-001-24 | Service bulletin | Jan 30, 2024 | Some vehicles may exhibit one or both of following, making the customer uncomfortable with the operation; 1. Sometimes the steering assist… |
| 09-002-24 | Service bulletin | Jan 10, 2024 | Some customers may complain that the warning sound in the passenger compartment (notifies i-ACTIVSENSE warnings, seat belt warning etc.) is… |
| SSPD1e | Service bulletin | Dec 27, 2023 | SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection in… |
| SSPD1-D4c | Service bulletin | Dec 13, 2023 | RECALL 6223J, 6323J, SSPD1, SSPD2, SSPD3, SSPD4 - MULTIPLE CAMPAIGNS REPAIR PROCEDURE AND MULTIPLE MODULE REPROGRAMMING. |
| SSPD1-D4b | Service bulletin | Nov 17, 2023 | RECALL 6223J, 6323J, SSPD1, SSPD2, SSPD3, SSPD4 - MULTIPLE CAMPAIGNS REPAIR PROCEDURE AND MULTIPLE MODULE REPROGRAMMING. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-007-24a a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-007-24a repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does SA-007-24a cover?
The manufacturer filed it against 16 model years: 2024 Mazda CX-30, 2023 Mazda CX-30, 2022 Mazda CX-30, 2021 Mazda CX-30, 2020 Mazda CX-30, 2024 Mazda CX-50 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built before 25 Nov 2023; 2024 Mazda3 (Japan built): built before 17 Nov 2023; 2024 Mazda3 (Mexico built): built before 26 Oct 2023 — the build date is on the certification label in the driver’s door jamb.