Mazda bulletin 09-007-23c
What it saysAt PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Nov 20, 2023, received Dec 5, 2023, about the seats. It names 32 model years (2020–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationAt PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-007-23c | Service bulletin | Nov 20, 2023 | 10246133 | PDF, 1,143 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 32 model years this bulletin names have filed 1,437 complaints with NHTSA since 2015. 1 of them name Seats — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Hi Team, I bought a Mazda Miata MX5 RF 2022 and its user manual states the vehicle is to come with LATCH system to attach the child car system. However the LATCH hooks are not present in that car seat. 1) My understanding is that is a legal requirement to provide the LATCH system. Could you please clarify if that is the case?
2022 Mazda MX-5 · Seats · filed with NHTSA Oct 16, 2022
2024 Mazda CX-5 Turbo Premium I am writing to express my disappointment with a recent purchase: the 2024 Mazda CX-5 Turbo Premium. While I appreciate the vehicle’s performance and overall design, I am extremely dissatisfied with the comfort level of the front seats.
2024 Mazda CX-5 · Seats · filed with NHTSA Sep 23, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group28 other manufacturer communications filed against these Mazda models under the same component group (seats), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 09-017-26a | Service bulletin | Aug 11, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-017/26 05/20/26 DESCRIPTION Some c… |
| 09-016-26a | Service bulletin | Jul 2, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-016/26 05/06/26 DESCRIPTION Some c… |
| 09-020-26 | Service bulletin | Jun 18, 2026 | DESCRIPTION Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top (3).… |
| 09-017-26 | Service bulletin | May 21, 2026 | Some customers may complain that a rattling noise is heard from the second seat while driving under various vehicle speeds and road conditio… |
| SA-010-26 | Service bulletin | Feb 25, 2026 | This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/23 10/16/23 Customers may repor… |
| 09-004-26 | Service bulletin | Jan 13, 2026 | Some vehicles may exhibit a crack in the door side of the front seat cushion trim. Cracks develop along the areas where wrinkles form when w… |
| 09-001-26 | Service bulletin | Jan 7, 2026 | There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is ins… |
| 09-022-25b | Service bulletin | Sep 26, 2025 | Some vehicles may exhibit a crack in the door side of the front seat cushion trim. This may be caused by the door-side surface of the cushio… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-007-23c a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-007-23c repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-007-23c cover?
The manufacturer filed it against 32 model years: 2021 Mazda CX-3, 2020 Mazda CX-3, 2024 Mazda CX-30, 2023 Mazda CX-30, 2022 Mazda CX-30, 2021 Mazda CX-30 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.