Mazda bulletin 09-036-25
What it saysSome customers may complain that the fabric part of the seat is fraying. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Sep 25, 2025, received Oct 3, 2025, about the seats. It names 2 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some customers may complain that the fabric part of the seat is fraying. This is caused by a lack of durability of the fabric. To eliminate this concern, the durability of the seat fabric has been improved.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-036-25 | Service bulletin | Sep 25, 2025 | 11023698 | PDF, 270 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| VA42-88-180 | A** DRV SEAT BACK | 1 | eBay Motors → |
| VB01-88-160 | DRV SEAT CUSHION | 1 | eBay Motors → |
| VB03-88-160 | DRV SEAT CUSHION | 1 | eBay Motors → |
| VA43-88-180 | A** DRV SEAT BACK | 1 | eBay Motors → |
| VB02-88-160 | DRV SEAT CUSHION | 1 | eBay Motors → |
| VA53-88-130 | B** PASS SEAT BACK | 1 | eBay Motors → |
| VB01-88-110 | PASS SEAT CUSHION | 1 | eBay Motors → |
| VA43-88-130 | B** PASS SEAT BACK | 1 | eBay Motors → |
| VB02-88-110 | PASS SEAT CUSHION | 1 | eBay Motors → |
| VA43-57-200 | C** CUSHION, REAR SEAT | 1 | eBay Motors → |
| VA43-57-400 | F** BACK (R), REAR SEAT | 1 | eBay Motors → |
| VA43-57-450 | G** BACK (L), REAR SEAT | 1 | eBay Motors → |
| KD7J-88-244 | BAND 4-8-Quantity one per part num | — | eBay Motors → |
| H430-67-C91 | CLIP | 6 | eBay Motors → |
| 0824-88-049 | CLIP | 6 | eBay Motors → |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 96 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group8 other manufacturer communications filed against the Mazda CX-50 under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 09-004-26 | Service bulletin | Jan 13, 2026 | Some vehicles may exhibit a crack in the door side of the front seat cushion trim. Cracks develop along the areas where wrinkles form when w… |
| 09-001-26 | Service bulletin | Jan 7, 2026 | There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is ins… |
| SA-049-24 | Service bulletin | Aug 2, 2024 | The removal and installation procedures for front seat components are missing from MGSS. Please follow these two procedures in this SA until… |
| 09-036-24 | Service bulletin | Jul 18, 2024 | At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NO… |
| SA-080-23 | Service bulletin | Dec 5, 2023 | When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs becau… |
| 09-007-23c | Service bulletin | Nov 20, 2023 | At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. |
| ONP08 | Service bulletin | Jun 1, 2023 | ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as su… |
| 09-007-23b | Service bulletin | Jun 1, 2023 | At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-036-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-036-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-036-25 cover?
The manufacturer filed it against 2 model years: 2024 Mazda CX-50, 2023 Mazda CX-50. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built before 29 Apr 2024 — the build date is on the certification label in the driver’s door jamb.