Mazda bulletin 09-002-25
What it saysSome vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jan 15, 2025, received Feb 5, 2025. It names 13 model years (2017–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-002-25 | Service bulletin | Jan 15, 2025 | 11013655 | PDF, 183 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| KCD4-55-HU0B | DISPLAY, HEAD UP | 1 | eBay Motors → |
| KSD4-55-HU0A | DISPLAY, HEAD UP | 1 | eBay Motors → |
| GFBD-55-HU0B | DISPLAY, HEAD UP 1 Mazda | — | eBay Motors → |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 13 model years this bulletin names have filed 1,358 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-002-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-002-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does 09-002-25 cover?
The manufacturer filed it against 13 model years: 2024 Mazda CX-5, 2023 Mazda CX-5, 2022 Mazda CX-5, 2021 Mazda CX-5, 2020 Mazda CX-5, 2019 Mazda CX-5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2017-2024 CX-5: built before 20 Jun 2024; 2017-2021 Mazda6: built before 12 Nov 2021 — the build date is on the certification label in the driver’s door jamb.