Stellantis bulletin S238A000046
What it saysMaps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated Sep 26, 2023, received Oct 30, 2023, about the equipment — 2 documents under this number. It names 23 model years across Jeep and Ram (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Jeep · Ram.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMaps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| S238A000046 | Service bulletin | Sep 26, 2023 | 10248579 | not found |
| S238A000046 | Service bulletin | Sep 26, 2023 | 10244418 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themJeep 11 model years
Ram 12 model years
Also filed against model years this site has no page for: 2022 Ram 4500; 2023 Ram 4500; 2022 Ram 5500; 2023 Ram 5500.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 19 model years this bulletin names have filed 4,479 complaints with NHTSA since 2015. 1 of them name Equipment — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Blind Spot Alert Unavailable. Service Required. Randomly occurs with potential for accidents while changing lanes. Dealer confirmed event but was unable to resolve. Appears many Promasters since 2021 experience same problem
2023 Ram ProMaster · Lane Departure · filed with NHTSA Oct 4, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group71 other manufacturer communications filed against these Stellantis models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 9100203 | Service bulletin | Mar 18, 2026 | Center Stack Display For complaints of either of the following 2 issues with the center stack display, prior to replacing this part, please… |
| S2318000005 | Service bulletin | Dec 5, 2025 | The customer’s complaint may include a message appearing in the cluster’s information center stating, “See User’s Manual For Proper Oil And… |
| S238A000026 | Service bulletin | May 3, 2024 | "Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times" |
| 9100301 | Service bulletin | Jan 30, 2024 | UCONNECT 5 W 8.4" DISPLAY Prior to replacing the radio, please check for any related recalls, TSBs, or any STAR Online publications. Please… |
| S238A000028 | Service bulletin | Jan 26, 2024 | Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently |
| 0802324 | Service bulletin | Jan 18, 2024 | Battery No Start, Jump Start, Tow-In Complaints Customer may experience one or more of the following: ? No start, jump start, or tow-in.… |
| 9100287 | Service bulletin | Jan 18, 2024 | Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WIT… |
| 0800624A | Service bulletin | Jan 17, 2024 | Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot aft… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep and Ram, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis S238A000046 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the S238A000046 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does S238A000046 cover?
The manufacturer filed it against 23 model years across 2 brands (Jeep and Ram): 2024 Jeep Gladiator, 2023 Jeep Grand Cherokee, 2022 Jeep Grand Cherokee, 2021 Jeep Grand Cherokee, 2024 Jeep Grand Wagoneer, 2023 Jeep Grand Wagoneer and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.