Jeep bulletin S2324000003
What it saysHeated seats turn off by itself when on HI setting, without customer input after approximately 20 minutes. NHTSA’s full summary ↓
Jeep filed this with NHTSA as a service bulletin dated May 2, 2025, received Apr 17, 2023, about the seats — 4 documents under this number: S2324000003 REV. C and 3 more. It names 3 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationHeated seats turn off by itself when on HI setting, without customer input after approximately 20 minutes.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| S2324000003 REV. C | Service bulletin | May 2, 2025 | 11018115 | PDF, 138 KB |
| S2324000003 | Service bulletin | Jun 23, 2023 | 10241029 | not found |
| S2324000003 | Service bulletin | Feb 3, 2023 | 10247939 | not found |
| S2324000003 | Service bulletin | Feb 3, 2023 | 10234412 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 1,548 complaints with NHTSA since 2015. 594 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2023 Jeep Grand Cherokee, the 31 owners who gave an odometer reading for Electrical System reported it at a median of 18,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable)…
2022 Jeep Grand Cherokee · Electrical System · filed with NHTSA Aug 4, 2025
Generally, for the entire time we've owned the car, it has ongoing and systemic electronics malfunctions. This ranges from the car slamming on its own brakes while driving to systems not working to the seat shifting on its own while driving to false positives in the NAV system, etc.
2023 Jeep Grand Cherokee · Electrical System · filed with NHTSA Jul 9, 2025
The lumbar support airbags are over inflating on their own both the driver and passenger seats. To the point that it alters your seat position making it uncomfortable and dangerous for driving as there are times that it won’t go back down and positions you in an unnatural way.
2023 Jeep Grand Cherokee · Seats · filed with NHTSA Aug 13, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group19 other manufacturer communications filed against the Jeep Grand Cherokee under the same component group (seats), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 08-274-26 | Service bulletin | Jul 11, 2026 | Power Folding Seat Wire Harness Pinched Customers may experience one or more of the following: SYMPTOM: ● Battery is depleted. NOTE: Battery… |
| S2608000028 | Service bulletin | Jun 12, 2026 | Intermittent Operation of the Third Row Power Seat, 12volt Battery Drain |
| 109157 | Service bulletin | Dec 17, 2025 | ARMREST - REAR DOOR TRIM |
| S2508000107 | Service bulletin | Dec 12, 2025 | Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate |
| 106343 | Service bulletin | Jul 29, 2025 | HEADREST - SECOND ROW |
| 9100531 | Service bulletin | Apr 1, 2025 | "2nd row seat frame 2nd Row Seat is hard to put back In position after moving it forward to access the 3rd row seat. Add grease as noted in… |
| S2123000084 REV. A | Service bulletin | Feb 28, 2025 | 1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate |
| S2310000003 | Service bulletin | Jan 4, 2025 | The customer may experience an airbag light on or seat belt chime when buckled. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jeep S2324000003 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the S2324000003 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does S2324000003 cover?
The manufacturer filed it against 3 model years: 2023 Jeep Grand Cherokee, 2022 Jeep Grand Cherokee, 2021 Jeep Grand Cherokee. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.