Stellantis bulletin 9100362
What it saysMODULE Steering Control Before replacing the steering column control module (SCCM), please follow these steps: 1.- Make sure all the switches' and airbag's harness are properly connected, disconnect the switches… NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated Jul 2, 2024, received Jul 8, 2024, about the steering. It names 20 model years across Jeep, Ram and Chrysler (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Jeep · Ram · Chrysler.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMODULE Steering Control Before replacing the steering column control module (SCCM), please follow these steps: 1.- Make sure all the switches' and airbag's harness are properly connected, disconnect the switches and reconnect them, and reverify the issue. 2.- Pull the SCCM fuse for 60 sec and then reinstall it. 3.- Reverify if Steering wheel switches are inoperative. If there are no DTC's, physical defects, nor switches inop, then SCCM does not need to be replaced.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 9100362 | Service bulletin | Jul 2, 2024 | 11003786 | PDF, 57 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themJeep 6 model years
Ram 10 model years
Also filed against model years this site has no page for: 2023 Ram 4500; 2024 Ram 4500; 2023 Ram 5500; 2024 Ram 5500.
Chrysler 4 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 16 model years this bulletin names have filed 2,988 complaints with NHTSA since 2015. 1,453 of them name Electrical System, Steering — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2024 Jeep Wrangler, the 64 owners who gave an odometer reading for Electrical System reported it at a median of 15,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
This Jeep gladiator has not started on several occasions. And is now stuck in our driveway not turning over the engine. This apparently is a known problem and has stranded my family. Has Also stopped all the electrical with the engine driving down the road when my husband was returning from work, this is a safety issue please respond
2023 Jeep Gladiator · Electrical System · filed with NHTSA Jul 19, 2024
The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V652000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2024 Jeep Wrangler · Electrical System · filed with NHTSA Feb 7, 2025
The contact owns a 2023 Jeep Wrangler 4XE. The contact received a recall letter from the manufacturer for NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2023 Jeep Wrangler · Electrical System · filed with NHTSA Nov 25, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group63 other manufacturer communications filed against these Stellantis models under the same component group (steering), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 114746 | Service bulletin | Sep 24, 2026 | SOCKET - DRAG LINK INNER |
| 114745 | Service bulletin | Sep 24, 2026 | SOCKET - DRAG LINK INNER |
| 9100924 | Service bulletin | Sep 24, 2026 | EPS BSR with Steering input. Check the Strut bearings, Strut mounts, or similar suspension components prior to replacing Steering Gears. Pre… |
| S2523000032 REV. B | Service bulletin | Aug 14, 2026 | Steering Dragging While Recreational Flat Towing Behind RV. |
| 113672 | Service bulletin | Jul 23, 2026 | GEAR KIT - RING AND PINION |
| 113019 | Service bulletin | Jun 23, 2026 | MODULE - STEERING CONTROL |
| S2123000070 REV. A | Service bulletin | May 18, 2026 | After Electric Power Steering (EPS) Replacement, Diagnostic Trouble Code (DTC) C221C-00 ECU Not Programmed/Flash Required Is Set |
| 9100532 REV1 | Service bulletin | May 14, 2026 | Before replacing the steering column control module (SCCM) due to wipers inop, wipers not turning off, wipers not returning to position, hea… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, Ram and Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis 9100362 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 9100362 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 9100362 cover?
The manufacturer filed it against 20 model years across 3 brands (Jeep, Ram and Chrysler): 2024 Chrysler Pacifica, 2023 Chrysler Pacifica, 2024 Chrysler Voyager, 2023 Chrysler Voyager, 2024 Jeep Gladiator, 2023 Jeep Gladiator and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.