Infiniti bulletin ITB23-027
What it saysPOWER FOLDING 3RD ROW SEAT SYSTEM CALIBRATION SERVICE INFORMATION Obstructions such as unfolded headrests or objects left in the vehicle may prevent the power folding 3rd row seat from returning to the upright position… NHTSA’s full summary ↓
Infiniti filed this with NHTSA as a service bulletin dated Nov 15, 2023, received Dec 8, 2023, about the structure. It names 3 model years (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPOWER FOLDING 3RD ROW SEAT SYSTEM CALIBRATION SERVICE INFORMATION Obstructions such as unfolded headrests or objects left in the vehicle may prevent the power folding 3rd row seat from returning to the upright position under power: ï· Verify that the 3rd row seat headrests are folded forward. o If the 3rd row seat headrests are not folded forward, the headrests can contact the 2nd row seats and prevent the power folding 3rd row seat from returning upright. ï· Verify that the floor between the 2nd and 3rd row seats is clear of any obstructions. o If there are obstructions on the floor, clear the obstructions and try to move the seat upright. ï· If the 3rd row seat headrests are folded forward and there are no obstructions, perform system calibration before attempting to replace any parts. o Refer to the ESM: BODY INTERIOR > SEAT > BASIC INSPECTION > SYSTEM CALIBRATION > Work Procedure If the power folding 3rd row seat does not return upright under power after performing system calibration, refer to the ESM for further diagnosis.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ITB23-027 | Service bulletin | Nov 15, 2023 | 10246433 | PDF, 108 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 71 complaints with NHTSA since 2015.
2022 QX60 equipped with a Panoramic Moonroof. While in Florida 850 miles from home, I was traveling alone at about 35mph when I heard a loud explosion. It sounded like a gun shot at close range. I kept driving but observed my surroundings and there was no traffic, no construction, nothing overhead, no warning lights.
2022 Infiniti QX60 · Structure · filed with NHTSA Sep 22, 2025 · ODI 11688984
Power button works from third row when pushed. Even with weight in the seat the middle row can move freely on the track
2023 Infiniti QX60 · Seats · filed with NHTSA Jul 25, 2025 · ODI 11676241
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group6 other manufacturer communications filed against the Infiniti QX60 under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ITB09-063C | Service bulletin | Apr 13, 2026 | CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certif… |
| ITB26-004 | Service bulletin | Mar 31, 2026 | FRONT FASCIA POPPING OUT NEAR HEADLAMP IF YOU CONFIRM The Front Bumper Fascia is detaching from the fender under the headlamp on one/or both… |
| ITB26-001 | Service bulletin | Jan 22, 2026 | METAL TICKING NOISE AT B-PILLAR IF YOU CONFIRM A metallic ticking noise is coming from the driver (LH) side and/or passenger (RH) side B-Pil… |
| ITB25-008 | Service bulletin | May 29, 2025 | EXCESS DUST ENTERING CABIN WHILE DRIVING ON DIRT ROADS IF YOU CONFIRM That while driving on dirt roads with all doors and windows closed, th… |
| ITB23-025 | Service bulletin | Oct 9, 2023 | GURGLING NOISE FROM MOONROOF AFTER IT RAINS IF YOU CONFIRM The client states they hear a gurgling / drip / drain noise from the moonroof… |
| ITB23-018A | Service bulletin | Sep 21, 2023 | AUTOMATIC BACK DOOR PARTIALLY OPENS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous vers… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Infiniti, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Infiniti ITB23-027 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the ITB23-027 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does ITB23-027 cover?
The manufacturer filed it against 3 model years: 2024 Infiniti QX60, 2023 Infiniti QX60, 2022 Infiniti QX60. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.