Infiniti bulletin ITB23-018A
What it saysAUTOMATIC BACK DOOR PARTIALLY OPENS This bulletin has been amended. NHTSA’s full summary ↓
Infiniti filed this with NHTSA as a service bulletin dated Sep 21, 2023, received Oct 6, 2023, about the structure. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
AUTOMATIC BACK DOOR PARTIALLY OPENS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ITB23-018A | Service bulletin | Sep 21, 2023 | 10243707 | PDF, 111 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 51 complaints with NHTSA since 2015.
2022 QX60 equipped with a Panoramic Moonroof. While in Florida 850 miles from home, I was traveling alone at about 35mph when I heard a loud explosion. It sounded like a gun shot at close range. I kept driving but observed my surroundings and there was no traffic, no construction, nothing overhead, no warning lights.
2022 Infiniti QX60 · Structure · filed with NHTSA Sep 22, 2025 · ODI 11688984
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group6 other manufacturer communications filed against the Infiniti QX60 under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ITB09-063C | Service bulletin | Apr 13, 2026 | CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certif… |
| ITB26-004 | Service bulletin | Mar 31, 2026 | FRONT FASCIA POPPING OUT NEAR HEADLAMP IF YOU CONFIRM The Front Bumper Fascia is detaching from the fender under the headlamp on one/or both… |
| ITB26-001 | Service bulletin | Jan 22, 2026 | METAL TICKING NOISE AT B-PILLAR IF YOU CONFIRM A metallic ticking noise is coming from the driver (LH) side and/or passenger (RH) side B-Pil… |
| ITB25-008 | Service bulletin | May 29, 2025 | EXCESS DUST ENTERING CABIN WHILE DRIVING ON DIRT ROADS IF YOU CONFIRM That while driving on dirt roads with all doors and windows closed, th… |
| ITB23-027 | Service bulletin | Nov 15, 2023 | POWER FOLDING 3RD ROW SEAT SYSTEM CALIBRATION SERVICE INFORMATION Obstructions such as unfolded headrests or objects left in the vehicle… |
| ITB23-025 | Service bulletin | Oct 9, 2023 | GURGLING NOISE FROM MOONROOF AFTER IT RAINS IF YOU CONFIRM The client states they hear a gurgling / drip / drain noise from the moonroof… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Infiniti, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Infiniti ITB23-018A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the ITB23-018A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does ITB23-018A cover?
The manufacturer filed it against 2 model years: 2023 Infiniti QX60, 2022 Infiniti QX60. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built on or before 29 Jul 2022 — the build date is on the certification label in the driver’s door jamb.